Operations Manager

Probatix

Operations Manager optimizing logistics and customer support workflows for Probatix Health GmbH. Responsible for process improvements and operational metrics in a hybrid role.

Posted 4/12/2026full-timeBerlin • 🇩🇪 GermanyJuniorWebsite

About the role

Key responsibilities & impact

Customer support: Handling and responding to support inquiries (email, ticketing system), solution-oriented and independently.
Fulfillment & Logistics: Supporting and coordinating our shipping and logistics processes — from test kits to returns.
Process improvement: Analyzing existing workflows, identifying weaknesses and implementing pragmatic improvements.
Measurability & KPIs: Defining, tracking and evaluating operational metrics (e.g., turnaround times, ticket backlog, error rates).
Cross-functional collaboration: Close cooperation with the Operations Lead, Customer Success, Tech, logistics partners and laboratories.
Special projects: Contributing to operational projects such as process automation, tool implementation or scaling new workflows.
Ownership in daily operations: Identifying, resolving and closing issues without passing them on.

Requirements

What you’ll need

One to several years of experience in operations, customer support, logistics or process management, ideally in a startup environment.
Structured, reliable working style and a drive to complete tasks thoroughly.
Basic analytical understanding and an interest in not only running processes but improving them.
High sense of ownership, hands-on mentality and good prioritization skills.
Strong communication skills: clear, friendly and solution-oriented.
Confident use of tools (ticketing systems, spreadsheets, basic reporting); technical aptitude is a plus.

Benefits

Comp & perks

A central operational role in a self-funded digital health company with real growth potential.
Direct influence on processes, customer satisfaction and the scalability of our business.
Ownership instead of micromanagement: trust, responsibility and short decision-making paths.
Modern working environment in Berlin (hybrid possible), pragmatic collaboration and low bureaucracy.
Opportunities for professional development and the prospect of taking on greater responsibility.

ATS Keywords

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Hard Skills & Tools

process improvementmeasurabilityKPI trackinganalytical understandingprocess management

Soft Skills

solution-orientedownershipreliable working stylehands-on mentalityprioritizationstrong communication