Probatix

Operations Manager

Probatix

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

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Job Level

Junior

About the role

  • Customer support: Handling and responding to support inquiries (email, ticketing system), solution-oriented and independently.
  • Fulfillment & Logistics: Supporting and coordinating our shipping and logistics processes — from test kits to returns.
  • Process improvement: Analyzing existing workflows, identifying weaknesses and implementing pragmatic improvements.
  • Measurability & KPIs: Defining, tracking and evaluating operational metrics (e.g., turnaround times, ticket backlog, error rates).
  • Cross-functional collaboration: Close cooperation with the Operations Lead, Customer Success, Tech, logistics partners and laboratories.
  • Special projects: Contributing to operational projects such as process automation, tool implementation or scaling new workflows.
  • Ownership in daily operations: Identifying, resolving and closing issues without passing them on.

Requirements

  • One to several years of experience in operations, customer support, logistics or process management, ideally in a startup environment.
  • Structured, reliable working style and a drive to complete tasks thoroughly.
  • Basic analytical understanding and an interest in not only running processes but improving them.
  • High sense of ownership, hands-on mentality and good prioritization skills.
  • Strong communication skills: clear, friendly and solution-oriented.
  • Confident use of tools (ticketing systems, spreadsheets, basic reporting); technical aptitude is a plus.
Benefits
  • A central operational role in a self-funded digital health company with real growth potential.
  • Direct influence on processes, customer satisfaction and the scalability of our business.
  • Ownership instead of micromanagement: trust, responsibility and short decision-making paths.
  • Modern working environment in Berlin (hybrid possible), pragmatic collaboration and low bureaucracy.
  • Opportunities for professional development and the prospect of taking on greater responsibility.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process improvementmeasurabilityKPI trackinganalytical understandingprocess management
Soft Skills
solution-orientedownershipreliable working stylehands-on mentalityprioritizationstrong communication