Service Delivery Manager
Definity First
Cloud
Fractional CIO
Proactive Technology Management
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
Tech Stack
CloudFirewalls
About the role
- Proactive Technology Management is looking for an experienced IT professional in the Detroit Metro area to join our team. We're looking for a motivated, independent IT expert who feels confident communicating with a remote team of talented techs. If you like working in different client environments providing excellent customer service and technical support, this role could be for you! The ideal candidate has broad IT knowledge and high accountability that keeps them driven towards success and personal growth. This individual should not only be able to execute but also guide—whether that’s leading small teams, walking clients through complex transformations, or finding practical solutions that go beyond just fixing IT issues. We offer a fairly defined, upward path with money and responsibility.
Requirements
- This is a fast-paced and dynamic position requiring a strong grasp of the fundamentals of Networking, Office 365, Windows Desktops, Windows Servers, Active Directory, and Security. Troubleshooting, implementation, and installation are of the key areas of knowledge to be successful in this position.
- Must Have:
- 10+ Office 365 and Windows Server experience
- 10+ Firewall troubleshooting experience (Sophos, Cisco, SonicWall, Watchguard)
- 10+ Network Setup experience (installing AP's, switches, and firewalls)
- Strong understanding of cyber hygiene, best practices, and security frameworks
- Extensive experience in virtualization and networking
- History of successfully leading small technical teams
- Experience guiding clients through complex migrations and digital transformation projects
- More than an IT tech; a professional who can think strategically and deliver practical, results-driven solutions
- Above and beyond customer service
- Good To Have:
- Bachelor's degree
- IT-related certifications
- MSP Experience
- Responsibilities:
- Setting Up Customer Networks (cloud to keyboard)
- Guide clients through complex migrations and digital transformation initiatives
- Windows Server Installation
- Configuration Maintenance
- Ongoing Support (access points, firewalls, and switches)
- Remote troubleshooting of client, as well as on-site when required
- Monday - Friday schedule
- One Saturday per month for the first 18 months
