Proactive Technology Management

Support Engineer

• Providing excellent customer service and technical support
• Setting Up Customer Networks (cloud to keyboard)
• Windows Server Installation
• Configuration Maintenance
• Ongoing Support (access points, firewalls, and switches)
• Remote troubleshooting of client, as well as on-site when required

IT Support Technician

Solutions Engineer

• Discover enterprise-wide problems, assess technical feasibility, communicate solution value in business terms, and position PTM's capabilities effectively within client contexts.
• Build trusted advisor relationships with executives, design scalable cloud-native solutions, and ensure successful adoption through thoughtful attention to organizational change management.
• Interview client executives and staff to identify high-churn roles, process bottlenecks, and operational inefficiencies suitable for AI automation.
• Evaluate technical feasibility, ROI potential, and organizational readiness for transformation including change management considerations, process maturity, and data readiness.
• Translate complex technical solutions into compelling business value narratives for non-technical executives.
• Guide clients through the Digital Assembly Line framework—from discovery through implementation—ensuring measurable outcomes through orchestrated workflows combining human judgment, AI reasoning, robotic automation, and procedural logic.
• Design comprehensive Solution Architecture Documents (SADs) using C4 modeling that balance business requirements with technical constraints and scalability needs.
• Maintain consultative involvement throughout project delivery, conducting code reviews, guiding milestone validation, and ensuring architectural integrity from concept through production deployment.

AI Automation Solution Architect – Strategic Business Consultant

• Work full time in the Detroit Metro area
• Shadow and learn during the first week
• Transition to an active role in troubleshooting and on-site projects during the second week
• Handle remote troubleshooting tickets and on-site visits in the following weeks
• Set targets for billable hours, increasing weekly
• Work closely with clients to guide purchasing decisions and implement new services

Chief Technology Officer

• Proactive Technology Management is looking for an experienced IT professional in the Detroit Metro area to join our team. We're looking for a motivated, independent IT expert who feels confident communicating with a remote team of talented techs. If you like working in different client environments providing excellent customer service and technical support, this role could be for you! The ideal candidate has broad IT knowledge and high accountability that keeps them driven towards success and personal growth. This individual should not only be able to execute but also guide—whether that’s leading small teams, walking clients through complex transformations, or finding practical solutions that go beyond just fixing IT issues. We offer a fairly defined, upward path with money and responsibility.

IT Support Technician

AI Automation Solution Architect – Strategic Business Consultant

IT Support Technician

Fractional CIO