Definity First

Service Delivery Manager

Definity First

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

Cloud

About the role

  • Lead and coordinate shared delivery teams across multiple projects
  • Ensure high-quality service delivery in alignment with client expectations
  • Build strong client relationships and act as a trusted advisor
  • Implement strategies for operational efficiency and process improvement
  • Track, report, and improve delivery performance
  • Contribute to high-impact solutions while collaborating with a mission-driven, highly talented team
  • Definity First specializes in IT Services, Cloud Business Applications & Microsoft Technologies

Requirements

  • 5–8 years of experience as a Service Delivery Manager or in a similar leadership role
  • Strong track record of managing delivery teams in fast-paced environments
  • Excellent client-facing, organizational, and stakeholder management skills
  • Experience defining KPIs, monitoring performance, and driving continuous improvement
  • Bachelor’s degree in Computer Science, Engineering, Business Administration, or related field