Administer user accounts, groups, and policies in Google Workspace and Okta.
Manage SaaS tools including Zoom, RingCentral, Salesforce, and Exclaimer.
Review and test SAML/SSO integrations for new applications.
Support Mosyle MDM workflows including device profiles, policies and app deployment.
Troubleshoot access, authentication, and provisioning issues escalated from Tier 1.
Escalate complex system issues to Systems Administrator II.
Collect requirements for new tools or workflows and support project planning.
Provide on‑site support 3 days per week within assigned region.
Travel as needed for org-wide project rollouts, network upgrades, and system maintenance.
Create, maintain system and workflow documentation in Confluence.
Draft end‑user communications for updates and new releases.

Requirements

4 of years in IT support and system administration
Must have advanced macOS, iOS, and Apple-related products proficiency
Basic knowledge of AWS and GCS
Admin experience with Google Workspace, Okta, and MDM's
Knowledge of OAuth/SSO provisioning
Strong documentation and communication skills
Ability to work on‑site and travel when required

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SAMLSSOMDMmacOSiOSAWSGCSOAuthsystem administrationIT support

Soft Skills

documentationcommunicationtroubleshootingproject planninguser supportrequirement gatheringescalation managementon-site supportteam collaborationadaptability