Private Medical

System Administrator

• Administer user accounts, groups, and policies in Google Workspace and Okta.
• Manage SaaS tools including Zoom, RingCentral, Salesforce, and Exclaimer.
• Review and test SAML/SSO integrations for new applications.
• Support Mosyle MDM workflows including device profiles, policies and app deployment.
• Troubleshoot access, authentication, and provisioning issues escalated from Tier 1.
• Escalate complex system issues to Systems Administrator II.
• Collect requirements for new tools or workflows and support project planning.
• Provide on‑site support 3 days per week within assigned region.
• Travel as needed for org-wide project rollouts, network upgrades, and system maintenance.
• Create, maintain system and workflow documentation in Confluence.
• Draft end‑user communications for updates and new releases.

IT Systems Administrator I – Tier 2 Support