Private Medical

Manager

• Deliver onboarding consulting, refresher, and ongoing training for PCAs and administrative staff on CRM workflows, patient coordination standards, communication protocols, and scheduling best practices.
• Reinforce established processes and ensure consistent adoption across offices.
• Support the development and maintenance of accessible training resources (guides, SOPs, job aids, and reference materials).
• Coach PCAs and administrative staff to improve organization, communication, and follow-through.
• Model effective coordination and problem-solving practices that align with medical leadership expectations.
• Identify performance or workflow gaps and provide structured feedback and recommendations to leadership.
• Track progress of operational and clinical initiatives, maintaining visibility into deliverables, milestones, and outcomes.
• Collaborate with cross-functional teams to ensure smooth implementation of new tools/vendors, technologies, and workflows.
• Provide structured updates and insights to the Assistant Medical Director and leadership team.
• Conduct regular audits of scheduling, communication, and documentation workflows to ensure accuracy and consistency.
• Analyze performance data to identify trends, inefficiencies, and areas for improvement.
• Present findings and actionable recommendations to the Assistant Medical Director to inform training and operational priorities.

Clinical Development Manager

System Administrator

• Configure and manage Jamf Pro policies, scripts, patching, and deployment automations.
• Administer Meraki networks including VLANs, SSIDs, VPN, and site templates.
• Manage advanced Google Workspace settings such as routing, DLP, and auditing.
• Administer Zscaler, BeyondTrust, CrowdStrike, Paubox, and other security platforms.
• Implement identity governance and least‑privilege frameworks.
• Lead resolution of advanced Tier 3 incidents and provide root‑cause analysis.
• Perform AWS and Google Cloud operational tasks including IAM and VM provisioning.
• Build automation scripts using Python, Bash, or PowerShell.
• Develop integrations between Salesforce, ContactZilla, Google External Directory, and other systems.
• Lead system upgrades, deployment projects, and network improvements.
• Approve major configuration changes initiated by SysAdmin I.
• Maintain technical documentation, runbooks, and system diagrams.

IT Systems Administrator II – Tier 3 Support

• Administer user accounts, groups, and policies in Google Workspace and JumpCloud.
• Manage SaaS tools including Zoom, RingCentral, Salesforce, and Exclaimer.
• Review and test SAML/SSO integrations for new applications.
• Support JAMF Pro workflows including device profiles and app deployment.
• Troubleshoot access, authentication, and provisioning issues escalated from Tier 1.
• Escalate complex system issues to Systems Administrator II.
• Collect requirements for new tools or workflows and support project planning.
• Provide on‑site support 2–3 days per week within assigned region.
• Travel as needed for hardware rollouts and network upgrades.
• Maintain system and workflow documentation in Confluence.
• Draft end‑user communications for updates and new releases.

Clinical Development Manager

IT Systems Administrator II – Tier 3 Support

IT Systems Administrator I – Tier 2 Support