Private Medical

Clinical Development Manager

Private Medical

full-time

Posted on:

Location Type: Remote

Location: California • Florida • United States

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Salary

💰 $155,000 per year

About the role

  • Deliver onboarding consulting, refresher, and ongoing training for PCAs and administrative staff on CRM workflows, patient coordination standards, communication protocols, and scheduling best practices.
  • Reinforce established processes and ensure consistent adoption across offices.
  • Support the development and maintenance of accessible training resources (guides, SOPs, job aids, and reference materials).
  • Coach PCAs and administrative staff to improve organization, communication, and follow-through.
  • Model effective coordination and problem-solving practices that align with medical leadership expectations.
  • Identify performance or workflow gaps and provide structured feedback and recommendations to leadership.
  • Track progress of operational and clinical initiatives, maintaining visibility into deliverables, milestones, and outcomes.
  • Collaborate with cross-functional teams to ensure smooth implementation of new tools/vendors, technologies, and workflows.
  • Provide structured updates and insights to the Assistant Medical Director and leadership team.
  • Conduct regular audits of scheduling, communication, and documentation workflows to ensure accuracy and consistency.
  • Analyze performance data to identify trends, inefficiencies, and areas for improvement.
  • Present findings and actionable recommendations to the Assistant Medical Director to inform training and operational priorities.

Requirements

  • Minimum 3 years in healthcare administration, operations, or patient administration
  • Demonstrated experience in training, coaching, or process improvement within a healthcare setting.
  • Strong technical aptitude; familiarity with CRM and EMR systems and the ability to learn new technologies quickly.
  • Highly organized, efficient, and skilled at tracking projects and priorities.
  • Excellent communication and interpersonal skills, with the ability to coach and support cross-functional teams.
  • Analytical mindset with experience auditing workflows and interpreting performance metrics.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
trainingcoachingprocess improvementauditing workflowsperformance metrics analysis
Soft Skills
organizationcommunicationinterpersonal skillsproblem-solvinganalytical mindset