IT Systems Administrator I – Tier 2 Support
Private Medical
full-time
Posted on:
Location Type: Remote
Location: California • New York • United States
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Salary
💰 $108,000 per year
Tech Stack
About the role
- Administer user accounts, groups, and policies in Google Workspace and JumpCloud.
- Manage SaaS tools including Zoom, RingCentral, Salesforce, and Exclaimer.
- Review and test SAML/SSO integrations for new applications.
- Support JAMF Pro workflows including device profiles and app deployment.
- Troubleshoot access, authentication, and provisioning issues escalated from Tier 1.
- Escalate complex system issues to Systems Administrator II.
- Collect requirements for new tools or workflows and support project planning.
- Provide on‑site support 2–3 days per week within assigned region.
- Travel as needed for hardware rollouts and network upgrades.
- Maintain system and workflow documentation in Confluence.
- Draft end‑user communications for updates and new releases.
Requirements
- 2–4 years in IT support or SaaS/system administration
- Experience with Google Workspace and identity platforms
- Knowledge of SSO/SAML and provisioning workflows
- Strong documentation and communication skills
- Ability to work on‑site and travel when required
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SAMLSSOprovisioning workflowsGoogle WorkspaceJAMF ProIT supportSaaS administrationsystem administration
Soft skills
documentation skillscommunication skills