Pritchard Industries

Business Development Rep

• Grow business in the Central territory
• Drive revenue growth by focusing on prospecting and booking appointments with new prospects
• Actively participate in networking groups and industry associations
• Identify, develop, and nurture relationships with business owners and restaurant managers
• Manage and grow sales pipeline
• Achieve sales goal consistently on a monthly/quarterly basis

Business Development Manager

Client Partner

• Own the client relationship post-implementation, maintaining regular executive-level engagement.
• Develop and maintain strong working relationships with the operations teams.
• Drive retention and renewals through proactive communication, performance tracking, and strategic account reviews.
• Partner with Operations to ensure service delivery aligns with contract commitments, budget targets, and customer expectations.
• Lead QBRs and service review meetings that highlight results, KPIs, continuous improvement, and value add to the partnership.
• Monitor client health metrics in D365 and internal dashboards to identify risk trends and develop mitigation plans.
• Collaborate with leadership on client-specific action plans and renewal strategies.
• Escalate and resolve issues quickly, ensuring accountability and communication across all Pritchard teams.
• Growth-focused responsibilities, include identifying cross and upsell opportunities that enhance client value and coordinate with internal partners to execute.

Client Partner – Commercial, Corporate

Director

• Act as the primary point of contact for the FMC, internal Operations, and any other third parties required to deliver a best-in-class fleet management program.
• Oversee contract performance, ensuring the FMC meets service level agreements (SLAs) and operational targets.
• Develop and execute strategies to optimize all FMC services, including but not limited to vehicle acquisition, fuel management, maintenance, telematics, vehicle remarketing, and toll program.
• Conduct regular performance reviews and identify opportunities for improvement.
• Act as a 'player-coach,' managing the day-to-day tactical needs of 800 assets with a lean support structure.
• Ensure vehicles are maintained according to company standards and regulatory requirements.
• Track and analyze fuel consumption, maintenance costs, and other expenses to identify trends and opportunities for savings.
• Prepare and present regular reports on fleet performance, costs, and operational compliance against fleet policy.

Director of Fleet Management

Operations

• Oversee day-to-day operations across an assigned janitorial portfolio
• Ensure consistent execution of service delivery, safety, and quality standards
• Lead operational reviews, audits, and corrective action planning
• Serve as the escalation point for complex operational, client, and employee matters
• Build and maintain strong executive-level client relationships
• Lead Quarterly Business Reviews (QBRs) and client strategy discussions
• Proactively identify and mitigate retention risks
• Own P&L performance for the assigned portfolio
• Manage budgets, forecasts, labor models, and margin performance
• Analyze KPIs and dashboards to drive operational and financial decisions
• Lead, coach, and develop Operations leaders and managers
• Drive accountability, performance management, and succession planning
• Foster a culture of ownership, professionalism, and continuous improvement
• Support talent retention and leadership pipeline development
• Scale best practices and support innovation in service delivery

Vice President, Operations

Producer

• Create presentations, quarterly business reviews, reports, training materials, branding assets, promotional content, and digital signage
• Build and maintain customized proposal and presentation templates
• Use data analysis and visualization techniques to transform technical and complex information
• Support multimedia and audio-visual production, overseeing the full creation lifecycle
• Oversee production schedules, collaborate with cross-functional stakeholders, manage version control, and ensure timely output
• Partner with Sales, Operations, and Marketing to produce impactful visual communications

Creative Specialist, Producer

Content Writer

• Collaborate with cross-functional teams, including sales, marketing, subject matter experts, and management, to gather necessary information for proposal content.
• Translate technical and business information into clear, persuasive, and client-focused language.
• Write and edit proposal content, including executive summaries, project descriptions, methodologies, timelines, budgets, and other relevant sections.
• Ensure that proposals are tailored to the specific needs and requirements of each client or project.
• Develop a deep understanding of client pain points, objectives, and industry trends to craft persuasive value propositions.
• Tailor messaging to highlight the unique benefits our company offers to address client challenges.
• Create visually appealing and well-organized proposal documents that are consistent with company branding guidelines.
• Use graphics, charts, and visuals to enhance the presentation of complex information.
• Review and proofread proposal content to ensure accuracy, clarity, and consistency.
• Verify compliance with RFP (Request for Proposal) guidelines and requirements.
• Conduct research to gather relevant data, statistics, case studies, and market insights to support proposal arguments.
• Analyze client needs and competition to formulate effective proposal strategies.
• Prioritize and manage multiple proposal projects simultaneously, adhering to tight deadlines.
• Coordinate with team members to ensure timely completion of all proposal components.
• Maintain a repository of proposal content, templates, case studies, and references for future use.
• Continuously update and refine content based on feedback and industry changes.
• Foster open communication with internal stakeholders to gather accurate and up-to-date information.
• Participate in meetings and discussions to understand project requirements and client expectations.

Proposal Writer

Account Manager

• Assist with developing ‘Key Accounts’ within each of Pritchard’s core regions.
• Develop strategic regional sales plans that will include the identification of Key Accounts in targeted verticals.
• Manage assigned Strategic Account Opportunities that will be a minimum of $1.5M revenue contract potential.
• Develop and Manage a healthy sales pipeline to support meeting monthly/quarterly revenue and profit targets.
• Monthly/Quarterly sales forecasting.
• Achieve sales goal consistently on a monthly/quarterly basis.

Key Account Manager – Central

Customer Success Manager

• Serve as the core administrator and subject‑matter expert for Microsoft Dynamics 365
• Maintain system health, performance, and data integrity to ensure reliable reporting
• Establish, document, and enforce best practices for data input, data stewardship, and opportunity management
• Provide continuous coaching to ensure core Sales users understand and follow required data practices
• Design, implement, and deliver ongoing CRM training and onboarding for Sales, Marketing, and Customer Experience teams
• Assist with Sales performance reporting including: Pipeline progression, Forecasting, Actual vs. budget tracking
• Collaborate with Sales, Marketing, Customer Experience, and Operations to streamline processes
• Partner with leadership to translate business questions into CRM workflows and reporting structures.