Customer Experience Representative
Princess Polly
full-time
Posted on:
Location Type: Hybrid
Location: West Hollywood • California • United States
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Salary
💰 $20 - $25 per hour
About the role
- Provide friendly, empathetic, and solutions-focused support across Emails, Chat, Calls, SMS & our social channels
- Respond to enquiries in a timely manner while maintaining a high standard of care
- Meet and exceed individual and team KPIs and performance targets
- Use customer feedback to think strategically and contribute to continuous improvement
Requirements
- 2+ years in Customer Service, preferably in E-commerce
- Has strong written and verbal communication skills
- Has experience in Shopify, Gorgias, Loop or G-Suite (Nice to have but not required)
- Lives local to our West Hollywood Office
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
empathetic supportsolutions-focused supportstrong written communicationstrong verbal communicationtimely responsehigh standard of carestrategic thinkingcontinuous improvement