Team Experience Manager – Retail
Princess Polly
full-time
Posted on:
Location Type: Hybrid
Location: West Hollywood • California • United States
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Salary
💰 $120,000 - $140,000 per year
About the role
- Serve as the first point of contact for employee relations matters across retail locations.
- Provide guidance to store, district, and regional managers on employee relations, disciplinary actions, and performance management.
- Oversee multi-state ER matters, lead investigations, ensure accurate documentation, and enforce wage/hour and labor law compliance across all regions.
- Ensure multi-state compliant onboarding by auditing I-9 completion, new hire documentation, system accuracy, and training alignment across all retail locations.
- Respond to TX inquiries and cases in a timely, professional manner through the TX helpdesk or email.
- Collaborate with Payroll and Operations teams to resolve timekeeping, scheduling, and payroll discrepancies.
- Ensure timely and compliant offboarding, exit insights reporting, final pay accuracy, and risk mitigation across multi-state separations.
- Advise managers on TX policy interpretation and compliance with state and federal employment laws.
- Partner with the Recruiting team only during high-volume needs such as New Store Openings and Seasonal Hiring to support interview coordination, SLAs, and compliance readiness.
- Drive cross-regional engagement, recognition, retention strategies, and culture assessments to strengthen the retail employee experience.
- Lead field audits, wage/labor regulation reviews, policy enforcement, and corrective actions to ensure full compliance across all markets.
Requirements
- Bachelor’s degree in Human Resources, Business Administration, or related field required.
- 5+ years of progressive TX experience, including multi-state retail or field TX management.
- Strong understanding of U.S. labor and employment laws, including CA and NY regulations.
- Demonstrated experience managing employee relations and coaching field leadership.
- Excellent communication, organizational, and problem-solving skills.
- Willingness to travel up to 25% to retail locations across the East and West Coasts.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
employee relationsdisciplinary actionsperformance managementmulti-state complianceI-9 auditingpayroll discrepanciesoffboardingpolicy enforcementwage/labor regulation reviewsrisk mitigation
Soft skills
communicationorganizationalproblem-solvingcollaborationcoachingleadershipengagementrecognitionretention strategiesculture assessments