- Proactively **contact customers by phone and email **to collect outstanding balances according to established timelines.
- **Maintain a minimum number of weekly call **logs and ensure all contact activity is accurately recorded in the collections system (e.g., Centime, NetSuite, or CRM).
- Work closely with the Accounts Receivable Manager to **achieve and exceed monthly cash collection** goals assigned at the beginning of each month.
- **Research and resolve** payment discrepancies, short-pays, and disputed invoices in coordination with internal teams (billing and operations).
- **Identify delinquent accounts and recommend **appropriate escalation actions, including credit holds or service disconnections.
- **Build positive working relationships** with customers while maintaining firm adherence to payment terms and company policy.
- Participate in regular collections meetings to discuss performance results, challenges, and opportunities for process improvement.
Requirements
**💡 Skills, Knowledge, and Expertise**
- 5+ years of experience in Accounts Receivable, Collections, or Credit Control.
- Strong communication and negotiation skills.
- Proficiency in ERP and collections systems (NetSuite, Centime, or equivalent).
- High attention to detail and strong organizational skills.
- Ability to manage time effectively in a fast-paced environment.
- Intermediate Excel skills preferred.
Benefits
**💻 Why You'll Love Working with Us:**
- **100% Remote Work** Enjoy the flexibility of working from anywhere!
- **Paid Leave** Take time off to recharge, starting upon regularization.
- **HMO Benefits** Comprehensive healthcare coverage as soon as you're regularized.
- **Government-Mandated Benefits** All statutory benefits such as SSS, PhilHealth, and Pag-IBIG are fully provided.
- **Fun & Collaborative Culture** Be part of a dynamic team that values creativity, innovation, and teamwork.
**🚨 NOTE:**
This is a **full-time **employment position and **NOT **an Independent Contractor arrangement. It comes with **government-mandated contributions and benefits**.
**A background check is part of our hiring process and will be completed before moving to the job offer stage. We kindly ask applicants to have the necessary details ready in advance to keep things smooth and hassle-free.**
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.