Prime Global

Account Executive – Medical Communications

Prime Global

full-time

Posted on:

Location Type: Hybrid

Location: Knutsford • United Kingdom

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About the role

  • - Support day-to-day account management under the direction of the senior team, ensuring smooth communication and efficient delivery of client work, in line with SOPs.
  • - Collaborate with cross-functional teams (studio, editorial, creative) to coordinate timely project delivery through the defined SOPs.
  • - Apply and develop knowledge of client products, therapy area, and market context to inform project delivery.
  • - Contribute to post-project debriefs, supporting the SAM/AD in capturing lessons learned and identifying opportunities to enhance client delivery and future project performance.
  • - Support efforts to contribute to the organic growth through quality delivery of assigned accounts.
  • - Take opportunities to build understanding of the pharmaceutical industry, med comms sector, and compliance frameworks relevant to assigned accounts.
  • - Develop and manage project timelines, update status trackers, and follow internal processes to ensure smooth, on-time delivery, in line with SOPs and flagging any risks or issues to the SAM/AD through agreed SOP channels.
  • - Coordinate and ensure delivery of live/virtual/hybrid events (e.g. logistics, materials, registrations, supplier liaison).
  • - Coordinate print and shipping coordination, supports the development of on-site packs and pre-meeting materials as required.
  • - Process copyright permission approvals and reference purchasing as required. Order references and ensure these are filed appropriately.
  • - Maintain organized project folders and consistent file naming and sharing practices in line with SOPs.
  • - Perform online and database searches for journal and congress information to support project delivery as required.
  • - Manage financial tracking and invoicing under the guidance of the SAM/AD, including raising job numbers, budget development and tracking, invoicing, and reporting using CMAP (financial data tracking tool).
  • - Track time accurately and record it weekly to support project efficiency and productivity.
  • - Proactively flag any financial or timeline concerns to the SAM/AD to ensure projects remain within budget and on schedule, in line with SOPs.
  • - Contribute to delivering high-quality client experiences and demonstrate professionalism in all interactions.
  • - Build strong working relationships with client contacts, authors, and key opinion leaders (KOLs).
  • - Prepare client meeting contact reports and status sheet updates and assist in basic project delivery discussions.
  • - Communicate clearly and proactively with clients and internal teams, and ensures all correspondence and documentation comply with Prime’s SOP communication guidance (Teams, email, meeting notes).
  • - Create records and maintain all aspects of database and approvals management systems, ensuring project records, documents, and approvals are accurately maintained in accordance with Client’s timelines, publication process and publication database guidelines.
  • - Comply with defined approval and quality-control workflow (upload, track, and maintain approval records) to ensure project materials are complete, compliant, and retrievable.
  • - Ensure the database record meets Good Publication Practice guidelines and that all steps are complete, with fully auditable documentation trail.
  • - Responsibility for Publication Platform audits
  • - Proactively identify inconsistencies or missing information and work with internal teams to resolve issues.
  • - Any other tasks or projects as reasonably requested by the company

Requirements

  • - Organised and reliable, with strong attention to detail.
  • - Communicates clearly and professionally, both verbally and in writing.
  • - Manages time effectively and delivers work to agreed deadlines.
  • - Able to prioritise and manage multiple projects independently while maintaining accuracy under pressure.
  • - Collaborates effectively and models Prime’s values through positive team contribution.
  • - Professional, adaptable, and proactive in supporting team and client needs.
  • - Demonstrates curiosity, initiative, and accountability for continuous learning and improving team efficiency.
Benefits
  • - 33 days annual leave
  • - Birthday day off
  • - 5% pension contribution
  • - Private medical health insurance
  • - Hybrid Working
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementfinancial trackinginvoicingdatabase managementcopyright permission processingstatus trackingevent coordinationSOP compliancepublication processGood Publication Practice
Soft Skills
attention to detailclear communicationtime managementprioritizationcollaborationprofessionalismadaptabilityproactivitycuriosityaccountability