PriceShape

Customer Success Manager

• Own and manage a portfolio of strategic B2B and enterprise customers as the primary point of contact
• Act as a trusted advisor, guiding senior stakeholders to stronger commercial decisions
• Drive onboarding and ensure successful product adoption across multiple teams and functions
• Proactively engage customers to understand business goals, KPIs, and performance drivers
• Challenge and guide customers to optimize pricing, revenue strategies, and operational efficiency
• Help customers translate product usage into measurable business outcomes
• Conduct structured, insight-driven business reviews with senior stakeholders and executive teams
• Build and maintain relationships across multiple teams and decision-makers within enterprise accounts
• Identify opportunities to strengthen adoption, retention, and revenue expansion
• Ensure renewal readiness and lifecycle ownership of strategic accounts
• Collaborate with sales on expansion opportunities and strategic account planning
• Maintain accurate CRM data, portfolio insights, and customer health overview

Senior Customer Success Manager

• Own and manage a portfolio of B2B customers as their primary point of contact
• Act as a trusted advisor, guiding customers towards better commercial decisions
• Drive onboarding and ensure strong and early product adoption
• Proactively engage customers to understand their business goals, challenges, and KPIs
• Challenge and guide customers to improve their pricing strategies and commercial performance
• Help customers translate product usage into measurable business value
• Conduct structured and insight-driven business reviews
• Build strong relationships with key stakeholders across accounts
• Identify opportunities to strengthen customer performance and long-term success
• Ensure high engagement, satisfaction, and long-term partnerships
• Identify and drive expansion and upsell opportunities
• Collaborate with sales on account strategy and growth
• Maintain accurate CRM data and customer health overview