PriceShape

Customer Success Manager

PriceShape

full-time

Posted on:

Location Type: Hybrid

Location: Stockholm • Sweden

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About the role

  • Own and manage a portfolio of B2B customers as their primary point of contact
  • Act as a trusted advisor, guiding customers towards better commercial decisions
  • Drive onboarding and ensure strong and early product adoption
  • Proactively engage customers to understand their business goals, challenges, and KPIs
  • Challenge and guide customers to improve their pricing strategies and commercial performance
  • Help customers translate product usage into measurable business value
  • Conduct structured and insight-driven business reviews
  • Build strong relationships with key stakeholders across accounts
  • Identify opportunities to strengthen customer performance and long-term success
  • Ensure high engagement, satisfaction, and long-term partnerships
  • Identify and drive expansion and upsell opportunities
  • Collaborate with sales on account strategy and growth
  • Maintain accurate CRM data and customer health overview

Requirements

  • 3–5 years of experience in Customer Success, Account Management, or similar client-facing roles
  • Experience managing a portfolio of B2B customers (preferably within SaaS)
  • Proven ability to drive customer adoption, retention, and growth
  • Experience conducting structured business reviews and stakeholder meetings
  • Ability to manage multiple accounts simultaneously with a disciplined approach
  • Strong communication skills and ability to challenge and guide customers constructively
  • Experience working with CRM and/or Customer Success platforms (e.g., HubSpot, Custify)
  • Analytical mindset with the ability to translate data into business insights
  • Fluent in English and Italian or Spanish
Benefits
  • A fast-growing SaaS company with strong ambitions and international expansion
  • A highly impactful Customer Success role with real ownership of your portfolio
  • A collaborative commercial setup across Sales, Customer Success, Marketing, and Product
  • A talented, supportive, and international team with strong team spirit
  • A culture built on trust, ownership, and work-life balance
  • A customer-centric environment focused on long-term value and impact
  • Clear development path: from onboarding to full portfolio ownership to Senior CSM roles
  • Competitive compensation package including base salary + commission program
  • Modern offices in Stockholm (preferred) and Aarhus, with flexibility for hybrid work
  • Occasional travel to Aarhus
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementB2B customer managementSaaS experienceData analysisBusiness reviewsStakeholder managementCustomer adoptionRetention strategiesGrowth strategies
Soft Skills
Communication skillsRelationship buildingAdvisory skillsAnalytical mindsetProblem-solvingConstructive guidanceDisciplined approachProactive engagementCustomer-centric mindsetCollaboration