PriceShape

Senior Customer Success Manager

PriceShape

full-time

Posted on:

Location Type: Hybrid

Location: Stockholm • Sweden

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • Own and manage a portfolio of strategic B2B and enterprise customers as the primary point of contact
  • Act as a trusted advisor, guiding senior stakeholders to stronger commercial decisions
  • Drive onboarding and ensure successful product adoption across multiple teams and functions
  • Proactively engage customers to understand business goals, KPIs, and performance drivers
  • Challenge and guide customers to optimize pricing, revenue strategies, and operational efficiency
  • Help customers translate product usage into measurable business outcomes
  • Conduct structured, insight-driven business reviews with senior stakeholders and executive teams
  • Build and maintain relationships across multiple teams and decision-makers within enterprise accounts
  • Identify opportunities to strengthen adoption, retention, and revenue expansion
  • Ensure renewal readiness and lifecycle ownership of strategic accounts
  • Collaborate with sales on expansion opportunities and strategic account planning
  • Maintain accurate CRM data, portfolio insights, and customer health overview

Requirements

  • 5–8+ years of experience in Customer Success, Account Management, or client-facing roles
  • Experience managing complex B2B customer relationships and strategic portfolios
  • Proven track record of driving customer adoption, retention, and revenue expansion
  • Experience engaging senior stakeholders and executive decision-makers
  • Ability to manage multiple strategic accounts with a structured, disciplined approach
  • Strong communication skills and ability to challenge and guide senior stakeholders constructively
  • Analytical mindset with the ability to translate insights into actionable business recommendations
  • Experience working with CRM and/or Customer Success platforms (e.g., HubSpot, Custify)
  • Fluent in Swedish and English
Benefits
  • A fast-growing SaaS company with strong ambitions and international expansion
  • Competitive compensation package including base salary + commission program
  • Modern offices in Stockholm and Aarhus, with flexibility for hybrid work
  • Clear development path: from Senior CSM to strategic or specialised Customer Success roles, or Team Lead positions
  • A collaborative commercial setup across Sales, Customer Success, Marketing, and Product
  • A customer-centric environment focused on long-term value and measurable outcomes
  • Occasional travel to Aarhus
  • Flexible hours
  • Pension and health insurance
  • Great facilities
  • In-house canteen
  • A talented, supportive, and international team with strong team spirit
  • A culture built on trust, ownership, and work-life balance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementB2B customer relationshipscustomer adoptioncustomer retentionrevenue expansionanalytical mindsetbusiness recommendations
Soft Skills
strong communication skillsrelationship buildingstakeholder engagementconstructive guidancestructured approachdisciplined management