PreVeil

Support Engineer

• Lead group and 1-on-1 onboarding sessions, guiding customers through deployment and configuration of PreVeil's full product suite across a wide range of IT environments
• Deliver follow-on training sessions to ensure customers are confident and capable on the platform
• Manage technical implementation projects including file migration, email services, SIEM services, and software deployment from kickoff through completion
• Own resolution of customer technical questions and issues via service ticket and email, providing timely and thorough responses
• Take full ownership of complex technical issues, collaborating with the development team when deeper investigation is required
• Create and maintain troubleshooting and problem resolution documentation for internal and customer-facing use
• Coach and mentor less senior Technical Support team members, sharing expertise and helping elevate the overall capability of the team.

Senior Technical Support Engineer

Customer Success Manager

• Serve as the primary strategic partner for a dedicated book of 750 small to enterprise accounts
• Develop and maintain relationships at multiple levels within each account, including executive sponsors
• Leverage engagement data and account intelligence to anticipate customer needs
• Lead structured save efforts for at-risk accounts
• Own the full renewal cycle for your book of business
• Identify, document, and own expansion forecasts
• Develop and execute tailored adoption plans
• Align customer goals to PreVeil capabilities
• Cultivate customer advocates and reference accounts
• Leverage internal systems and AI tools to manage customer engagement

Senior Technical Support Engineer

Senior Customer Success Manager