PreVeil

QA Engineer

• Define the overall test strategy across web, desktop (Windows/macOS), and mobile, spanning manual and automated coverage
• Set standards for test design, edge-case and scale coverage, and defect triage across the engineering org
• Own test planning for major releases, prioritizing real-world usage scenarios and at-scale robustness
• Grow the QA function from its current manual-testing strength into a more automation-forward practice
• Introduce and scale automated testing (e.g., Selenium) and scripting (Python/Shell) where it adds the most leverage
• Evaluate and roll out bug tracking and test management tooling (e.g., Jira, TestRail, Zephyr) to fit team scale
• Leverage AI tools like Claude/ChatGPT to improve test coverage and automation
• Hire, mentor, and manage a QA team of manual and, over time, automation-focused engineers
• Establish clear defect management, escalation, and communication processes within an Agile/Scrum workflow
• Champion a quality-first culture across the product organization, not just within QA
• Work with Engineering to root-cause and prevent recurring issues in core file management functionality
• Own the go/no-go quality gate for production releases
• Build QA familiarity with encryption, privacy, and security testing concepts specific to our product
• Ensure test practices and evidence support CMMC, NIST 800-171, and FedRAMP requirements alongside Compliance

Director of Software Quality Assurance

Support Engineer

• Lead group and 1-on-1 onboarding sessions, guiding customers through deployment and configuration of PreVeil's full product suite across a wide range of IT environments
• Deliver follow-on training sessions to ensure customers are confident and capable on the platform
• Manage technical implementation projects including file migration, email services, SIEM services, and software deployment from kickoff through completion
• Own resolution of customer technical questions and issues via service ticket and email, providing timely and thorough responses
• Take full ownership of complex technical issues, collaborating with the development team when deeper investigation is required
• Create and maintain troubleshooting and problem resolution documentation for internal and customer-facing use
• Coach and mentor less senior Technical Support team members, sharing expertise and helping elevate the overall capability of the team.

Senior Technical Support Engineer

Customer Success Manager

• Serve as the primary strategic partner for a dedicated book of 750 small to enterprise accounts
• Develop and maintain relationships at multiple levels within each account, including executive sponsors
• Leverage engagement data and account intelligence to anticipate customer needs
• Lead structured save efforts for at-risk accounts
• Own the full renewal cycle for your book of business
• Identify, document, and own expansion forecasts
• Develop and execute tailored adoption plans
• Align customer goals to PreVeil capabilities
• Cultivate customer advocates and reference accounts
• Leverage internal systems and AI tools to manage customer engagement

Director of Software Quality Assurance

Senior Technical Support Engineer

Senior Customer Success Manager