Senior Customer Success Manager

PreVeil

Senior Customer Success Manager guiding a portfolio of 750 small to enterprise accounts of PreVeil's cybersecurity solutions. Leading customer adoption and retention strategies while expanding customer relationships.

Posted 6/11/2026full-timeRemote • New Jersey, New York • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary strategic partner for a dedicated book of 750 small to enterprise accounts
Develop and maintain relationships at multiple levels within each account, including executive sponsors
Leverage engagement data and account intelligence to anticipate customer needs
Lead structured save efforts for at-risk accounts
Own the full renewal cycle for your book of business
Identify, document, and own expansion forecasts
Develop and execute tailored adoption plans
Align customer goals to PreVeil capabilities
Cultivate customer advocates and reference accounts
Leverage internal systems and AI tools to manage customer engagement

Requirements

What you’ll need

8+ years of work experience
4+ years of experience as a Customer Success Manager in a SaaS environment
Demonstrated success managing small to enterprise accounts, including executive-level relationship management
Proven track record of driving product adoption, executing save motions, and owning renewal outcomes
Outgoing and friendly with exceptional written and verbal communication skills
An organized, detail-oriented, and execution-focused mindset
Comfortable in a fast-paced, high-volume, high-growth, and goal-oriented environment
Positive outlook and customer service oriented; great team player
Bachelor's Degree and minimum GPA of 3.6
Experience with Salesforce or similar customer success tools is required

Benefits

Comp & perks

Health insurance
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer success managementproduct adoptionrenewal managementaccount managementdata analysisforecasting

Soft Skills

relationship managementcommunicationorganizationdetail-orientedexecution-focusedteam playercustomer service orientationpositive outlook

Certifications

Bachelor's Degree