Senior Technical Support Engineer

PreVeil

Senior Technical Support Engineer at PreVeil, helping defense industrial base clients with cybersecurity deployments. Leading onboarding, technical support, and collaboration across teams.

Posted 6/11/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Lead group and 1-on-1 onboarding sessions, guiding customers through deployment and configuration of PreVeil's full product suite across a wide range of IT environments
Deliver follow-on training sessions to ensure customers are confident and capable on the platform
Manage technical implementation projects including file migration, email services, SIEM services, and software deployment from kickoff through completion
Own resolution of customer technical questions and issues via service ticket and email, providing timely and thorough responses
Take full ownership of complex technical issues, collaborating with the development team when deeper investigation is required
Create and maintain troubleshooting and problem resolution documentation for internal and customer-facing use
Coach and mentor less senior Technical Support team members, sharing expertise and helping elevate the overall capability of the team.

Requirements

What you’ll need

Bachelor's degree in Information Technology or a related technical field, or equivalent practical experience
7+ years of customer-facing technical support experience in an enterprise SaaS environment
Proven experience leading group onboarding and training sessions with 10+ customers
Experience managing IT projects including file migration, email services, and software deployment
Hands-on experience with enterprise IT software deployments across Windows and Mac environments
Familiarity with configuring Microsoft Outlook and Gmail
Experience with a service ticketing system; Jira and Confluence preferred
Excellent written and verbal communication skills with a strong phone manner
Ability to multi-task, prioritize, and thrive in a fast-paced, high-growth environment.

Benefits

Comp & perks

Direct Impact: You will be the technical expert our customers rely on at the most critical moments — onboarding, deployment, and problem resolution.
Cross-Functional Visibility: You will work at the intersection of Engineering, Customer Success, and Sales, with real influence on how PreVeil supports and retains its customer base.
Mission-Driven Work: You'll be helping defense contractors and government-adjacent organizations protect sensitive information and achieve CMMC compliance — work that has real national security implications.
Growth Opportunity: This role offers significant opportunity for growth as PreVeil scales.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportIT project managementfile migrationemail servicessoftware deploymenttroubleshootingproblem resolutionenterprise IT software deploymentMicrosoft Outlook configurationGmail configuration

Soft Skills

communication skillsmentoringcoachingmulti-taskingprioritizationcustomer serviceteam collaborationproblem-solvingtraining deliverycustomer engagement

Certifications

Bachelor's degree in Information Technology