Press Ganey

Engineering Manager

• Manage and mentor a cross-functional Agile engineering team to deliver high-quality, scalable SaaS solutions.
• Translate company and product goals into actionable engineering objectives .
• Foster a culture of accountability, collaboration, and continuous improvement.
• Contribute to architecture discussions, ensuring designs align with business needs and cloud best practices.
• Support modernization initiatives, including migration to Kubernetes for improved reliability and scalability.
• Partner with product and operations to help minimize production downtime and enhance resilience.
• Ensure Agile practices are followed to maintain focus on top priorities and deliver results predictably.
• Champion best practices in CI/CD, automated testing, and system monitoring.
• Track and report metrics for system uptime, performance, and delivery effectiveness.
• Act as a senior technical resource able to step in on complex .NET or SQL challenges when needed.
• Assist teams with debugging, performance optimization, and architectural problem-solving.

Senior Manager, Software Engineering

Growth Marketing

• The Area Vice President's primary responsibility is to retain assigned health system and provider clients (based in VA, DE, MD, and PA) by securing long term renewals of existing contracts, as well as growing revenue by selling Press Ganey solutions to the clients.
• Duties and Responsibilities: Serve as the overall strategic relationship manager for the client and be responsible for retaining existing client revenue through outstanding relationships at all levels, especially within the executive suite.
• Deliver consistently on financial growth targets (quota) for new and expansion business within defined clients.
• Create comprehensive client plans that outline strategies for achieving client objectives and financial growth targets (quota).
• Gain and maintain a comprehensive understanding of the entire product portfolio, including features, benefits, and use cases.
• Understand how the products compare to competitors' offerings, including strengths and weaknesses.
• Participate in all required training sessions, workshops, and webinars provided by the company and complete any required certifications and tests to demonstrate proficiency in product knowledge and sales techniques.
• This is an individual contributor role that will succeed by leading teams through influence.
• Analyze client needs and market trends to identify opportunities for growth and expansion within the client and/or territory.
• Prepare and deliver compelling sales presentations and product demonstrations.
• Create and present detailed sales proposals tailored to the specific needs of clients.
• Negotiate terms of sales agreements to maximize revenue and profit.
• Work cross functionally across Press Ganey, specifically partnering with Client Success and Advisory, to fulfill the client value proposition and address client needs/concerns.
• Build and strengthen relationships with key stakeholders across various levels of the client organization especially within and across the C-suite.
• Maintain up-to-date records of all sales activities and client interactions in the Customer Relationship Management (CRM) system.

Area Vice President, Health Systems Growth & Retention

Software Engineer

• Use knowledge of SQL and T-SQL to apply updates, extract data, and processing projects, including building SSIS packages and stored procedures to optimize processing time.
• Assist with processing of regulatory or client databases.
• Set-up and execute SSRS for reports as needed in SQL Reporting Services
• Maintains excellent knowledge of SPH’s applications and development/production platforms, including but not limited to database technologies.
• Complete projects on time exceeding quality standards
• Provide assistance to Senior team members in troubleshooting and testing of sampling or automation of various tasks.
• Cultivate and disseminate knowledge of best practices to team members.
• Maintains and cultivates strong relationships with SPH employees.
• Displays a professional attitude to all internal and external personnel. Continues to provide exceptional communication to all parties responding accordingly and timely to requests.
• Performs other duties as assigned.

Database Programmer

Project Manager

• Facilitate and execute projects and surveys on time and within budget throughout the project lifecycle.
• Build and nurture key relationships with clients to ensure their needs are met and expectations exceeded.
• Engage in daily interaction and coordination with both internal and external teams.
• Coordinate and successfully complete projects, ensuring everything runs smoothly and on schedule.
• Own all aspects of project management, from setting deadlines and assigning responsibilities to monitoring progress and driving the project forward.
• Act as the single point of contact for Forsta clients, building deep relationships with Forsta Surveys and Forsta Plus customers.
• Exemplify exceptional customer service skills by truly understanding customer needs and nurturing their accounts.
• Provide continual updates to management regarding the status of projects and accounts, always prioritizing customer satisfaction and growing the business with existing customers.
• Manage customer projects from start to finish, including preparing survey proposals, executing the full project, and handling project invoicing.
• Coordinate with internal teams and vendors, maintaining daily interaction via phone and email.
• Provide timely solutions to support client needs and drive the day-to-day business.
• Immerse yourself in clients' businesses, understanding their challenges, objectives, external economic environment, and industries.
• You'll know their business model, how it performs, and what success looks like for them.

Project Manager, Commercial, Salaried

Cloud Engineer

• Collaborate closely with infrastructure, database, and operations teams to design, implement, and maintain Azure cloud infrastructure across multiple environments
• Work as an integral part of cross-functional teams to architect and manage Azure Kubernetes Service (AKS) clusters supporting MSSQL workloads
• Support and optimize Azure SQL Database and SQL Server on Azure VMs deployments, ensuring performance, high availability, and disaster recovery
• Partner with operations teams to maintain Azure DevOps pipelines that automate infrastructure and database deployments
• Actively participate in team planning sessions and contribute to collective decision-making processes
• Implement infrastructure as code (IaC) practices using Terraform in coordination with team standards
• Collaborate with finance and operations teams to monitor Azure resources and implement cost optimization strategies for database workloads
• Work collectively to troubleshoot complex issues across Azure infrastructure, containerized applications, and MSSQL databases
• Contribute to and maintain team documentation for Azure systems and database environments
• Coordinate with security teams to implement Azure Security Center best practices and Azure Active Directory integration for securing MSSQL
• Provide technical guidance and mentorship to junior engineers, fostering a culture of knowledge sharing
• Participate in team on-call rotations to support production systems and critical database workloads
• Collaborate with architecture teams to evaluate new Azure services for improving our cloud infrastructure and database performance

Senior Manager, Software Engineering

Area Vice President, Health Systems Growth & Retention

Database Programmer

Project Manager, Commercial, Salaried

Staff Cloud Engineer (CT)