Utilizing Press Ganey and client data assets and resources to consult with client stakeholders to respond to industry change and opportunities for improvement and growth in complex situations while being able to adapt to changing circumstances and new requirements.
Partnering with clients to complete data analysis, data interpretation, and process design to identify, recommend, and solve business problems.
Constructing and/or leading data analysis to support a wide range of payer analytics, including authorization metrics and denial rates, observations and behavior assessments and summarize conclusions and recommendations.
Being an effective trainer ensuring active engagement and effective knowledge transfer for patient experience best practices and process improvement.
Coordinating actions to get work completed efficiently which includes delegating and leveraging appropriate internal and client resources.
Managing and delivering defined scope of engagement plan including timelines, deliverables, budget and outcomes for engagements.
Leading preparation of client deliverables including data analyses, assessments, quality reviews, training, and presentations.
Building and managing successful client relationships generating positive client feedback on quality, value, innovation, delivery, and results.
Serving as the direct point of contact with the client and quickly establish credibility for the respective project work stream by proactively building strategic working relationships.
Communicating effectively and appropriately influencing various audiences and levels of client management including risks and recommendations to project management.
Planning, organizing and prioritizing project activities using work plans and other project management tools.

Requirements

5+ years of previous work experience in safety & high reliability within healthcare.
Prior consulting experience strongly preferred.
Past experience in training and coaching patient-facing teams.
Demonstrated experience in driving performance improvement initiatives.
Requires strong data analytic skills (Excel, Access, SQL, SAS, etc.).
Advanced skills in MS Office Products (Word, PPT, Excel) to support document preparation.
Bachelor’s degree required and Master’s degree preferred.

Benefits

Discretionary bonus or commission tied to achieved results

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisdata interpretationprocess designperformance improvementdata analytic skillsExcelAccessSQLSASMS Office

Soft Skills

effective trainingknowledge transferclient relationship managementcommunicationinfluencingplanningorganizingprioritizingdelegatingadaptability