Press Ganey

Senior Account Director – Local Experience Platform

Press Ganey

full-time

Posted on:

Location Type: Hybrid

Location: Remote • California • Illinois • United States

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Salary

💰 $90,000 - $107,000 per year

Job Level

Senior

About the role

  • Lead strategic client partnerships —deliver thought leadership, performance insights, and ongoing recommendations aligned to client marketing and business goals.
  • Own client satisfaction & retention through consistent communication, collaborative planning, in‑person meetings, and high‑impact performance presentations.
  • Drive account expansion by identifying upsell and cross‑sell opportunities across your portfolio and building deeper, wider relationships within enterprise brands.
  • Guide digital strategy leveraging expertise in SEO, paid search, local search, and performance marketing to maximize client results.
  • Analyze data & performance trends using search engines, analytics tools, and Rio SEO’s platform to craft compelling and actionable insights.
  • Monitor KPIs & optimize programs to exceed client objectives with a continuous improvement mindset.
  • Stay ahead of industry trends including local search updates, competitive shifts, and emerging best practices—and clearly communicate POVs to clients.

Requirements

  • 6+ years of Account Management or Client Success experience (enterprise preferred).
  • Proven success managing and growing Fortune 500 client relationships.
  • Strong digital marketing knowledge—SEO, SEM, local search, and performance marketing required.
  • Experience analyzing large datasets and turning data into client‑ready insights.
  • Advanced skills in Excel, PowerPoint, Word; familiarity with CRM systems (Salesforce a plus).
  • Exceptional organizational, presentation, and communication skills—written and verbal.
  • Confident, self‑directed, collaborative, and highly detail‑oriented.
  • Expertise in Local Search and Google Business Profile preferred.
  • Deep SEO background plus complementary experience in SEM, PPC, display, social, email, and analytics is a plus.
  • SaaS industry experience with a focus on client delivery or account growth is preferred.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SEOSEMlocal searchperformance marketingdata analysisExcelPowerPointWordCRM systemsGoogle Business Profile
Soft Skills
client satisfactioncommunicationcollaborative planningpresentation skillsorganizational skillsself-directeddetail-orientedrelationship buildingthought leadershipcontinuous improvement mindset