Senior Service Delivery Manager
Presidio
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Job Level
About the role
- Manage client satisfaction in the delivery of IT services
- Provides the client a primary point of contact within Presidio
- Ensures that the team understands and delivers the unique value proposition that Presidio has sold to the client
- Provides management and technical direction to multiple complex service delivery projects within the account
- Facilitates successful integration, sets the account vision, communicates sense of core purpose, manages change
- May lead business development teams in identifying new business opportunities for Presidio
Requirements
- Bachelor’s degree or equivalent work experience and/or military experience
- 8+ years of experience managing IT services customer relationships
- US Citizen for Security Clearance
- Thorough understanding of ITIL v 3 Foundation Service Management
- Must be willing to be available for occasional non-traditional business hours work
- Strong customer service, interpersonal, and active listening skills
- Excellent oral and written communication skills. Proficient command of the English language and reading comprehension
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT service managementproject managementservice deliverybusiness development
Soft Skills
customer serviceinterpersonal skillsactive listeningoral communicationwritten communicationchange management
Certifications
ITIL v3 Foundation