Prescryptive Health, Inc.

Account Manager

• Support the senior Customer Success lead in managing assigned employer accounts.
• Serve as the day to day operational contact for clients and brokers, ensuring timely and accurate responses.
• Prepare materials for business reviews, renewal discussions, and performance guarantee reporting.
• Coordinate internal resources to execute defined account strategies.
• Track open items, action plans, and deliverables to ensure commitments are met.
• Ensure accurate execution of contract requirements, reporting deliverables, and billing support.
• Monitor service levels and proactively identify risks or gaps in performance.
• Triage client issues, coordinate cross functional resolution, and escalate complex matters appropriately.
• Maintain accurate documentation and audit ready records in a HIPAA regulated environment.
• Support analysis of utilization trends, cost drivers, and rebate reporting with guidance from senior leaders.
• Translate technical and operational data into clear client ready materials.
• Partner with Clinical, Operations, Technology, Finance, and Call Center teams to ensure seamless delivery.
• Identify operational inefficiencies and recommend process improvements that enhance accuracy and client experience.

Customer Success Account Manager

Product Designer

• Define and drive the UX vision and design strategy for enterprise-scale healthcare products.
• Break down complex systems and workflows into understandable, solvable user experiences.
• Clearly articulate design decisions, trade-offs, and rationale when presenting to senior leadership and executives.
• Serve as a design thought leader, elevating UX standards and best practices across teams.
• Lead the full design lifecycle: discovery, research, ideation, prototyping, validation, and delivery.
• Produce high-quality visual and interaction design for mobile-first responsive web experiences.
• Design and refine micro-interactions and motion behaviors that improve clarity, feedback, and delight.
• Rapidly iterate in environments with changing priorities, incomplete data, and evolving constraints.
• Own and evolve scalable Figma design systems, tokens, including components, patterns, and documentation.
• Apply design token principles to ensure consistency across platforms and implementations.
• Design and validate experiences that meet WCAG accessibility standards.
• Create hypotheses, design experiments, and run user testing and usability QA to validate outcomes.
• Collaborate with Product and Analytics to use product analytics to inform, validate, and refine design decisions.
• Define and document analytics tagging points, event names, and data-analytics-id elements directly within design specifications.
• Validate analytics instrumentation pre-release to ensure correctness and usability of downstream data.
• Work closely with Technical Product Managers, Engineers, and Analytics partners to align design, technical feasibility, and business goals.
• Contribute design considerations to product briefs and PRDs, ensuring UX requirements are explicit and testable.

Customer Success Account Manager

Principal UX Designer