Prenetics

Email Marketing Manager

• Own all email and SMS builds in Klaviyo
• Translate Figma designs into pixel-perfect, responsive email builds
• Build and maintain lifecycle flows including welcome series
• Set up and monitor A/B tests
• Collaborate with AI and the content teams to ensure all email content aligns with IM8’s brand standards

Email Marketing Specialist

Growth Marketing

• Own IM8's TikTok Shop storefront — listings, product pages, pricing architecture, and promotional calendar
• Drive GMV growth through a structured commercial plan: seeding, LIVE commerce, affiliate-driven sales, and paid amplification
• Identify high-converting product bundles and seasonal opportunities; execute fast
• Monitor and own TikTok Shop performance metrics: GMV, conversion rate, ROAS, affiliate sales share
• Build and manage IM8's TikTok Shop affiliate network — recruit, onboard, brief, and incentivise creators at scale
• Develop tiered affiliate structures: micro creators, mid-tier, and macro — calibrated by GMV contribution and brand fit
• Plan and execute IM8 LIVE shopping events on TikTok — scripting, talent sourcing, product sequencing, promotional offers
• Identify trending content formats on TikTok Shop and brief the creative team or creators to produce content that converts
• Collaborate with the content team to ensure TikTok content is optimised for shop discovery and product page clicks
• Identify underperforming SKUs, creatives, or affiliates early and make fast decisions to optimise
• Provide bi-weekly growth summaries to VP of Growth with clear insights and recommended actions
• Manage relationships with TikTok Shop's platform team — stay ahead of new features, beta programmes, and algorithmic changes
• Monitor the TikTok Shop competitive landscape — know what top DTC brands are doing on TTS and steal what's working
• Represent IM8 at TikTok Shop briefings, brand showcases, and affiliate recruitment events

Growth Manager – TikTok Shop

Customer Support

• Lead and develop a 10+ global team across multiple time zones
• Own frontline performance metrics
• Own and optimise the CX tech stack
• Partner with CX and key stakeholders to reduce churn and increase LTV
• Contribute to the design of a scalable global service model

Customer Experience Manager

Creative Strategist

• Drive content creation by generating winning ads: lead concepting, copywriting, scripting, and directing for scroll-stopping videos and visuals.
• Scale creative output by owning content and asset velocity goals, and by building and implementing AI-powered content systems.
• Develop playbooks, UGC frameworks, new formats, and test strategies to unlock fresh growth.
• Interpret ROAS, CTR, hook rate, thumbstop rate, etc., to inform weekly creative optimizations.
• Demonstrate cross-functional leadership by aligning with Product, Marketing, Video, and CX to ensure creative integration and effectiveness.
• Use AI to accelerate creative ideation, copywriting, and production workflows.
• Develop strategic customer avatars and content that maps to key marketing funnel stages and brand goals.

Video Editor

• Edit raw footage into high-performing videos tailored for TikTok, Instagram Reels, YouTube Shorts
• Deliver polished, high-quality edits on tight deadlines
• Work with copywriters, designers, and the Creative Strategist to align on concepts and storytelling
• Keep ahead of editing trends, meme formats, and platform updates
• Ensure a consistent brand look and feel across all video content

Account Manager

• Own the end-to-end ambassador and partnerships strategy for IM8 across all markets (US, UK, HK, APAC)
• Define the partnership tier framework — from hero ambassadors and athletes to micro creators and affiliate partners — and allocate budget accordingly
• Set channel-level targets for attributed revenue, CAC, and brand impact, and be accountable for hitting them
• Map the partnership roadmap across platforms and formats: Instagram, TikTok, YouTube, podcasts, events, and beyond
• Identify, vet, negotiate, and manage relationships with ambassadors and partners across all tiers and categories
• Build and maintain long-term relationships with key talent — athletes, health professionals, wellness creators, and brand collaborators
• Manage agency and platform relationships where relevant, maintaining quality and strategic alignment

Email Marketing Specialist

Growth Manager – TikTok Shop

Customer Experience Manager

Creative Strategist

Video Editor

Ambassador – Partnerships Manager