Retention & Lifecycle Manager

Prenetics

Head of Retention leading IM8's global subscriber P&L, driving metrics like NRR and churn. Implementing AI-driven strategies and enhancing subscriber experience for a health brand.

Posted 6/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own global subscriber P&L including metrics like NRR and churn
Drive monthly-to-quarterly-to-annual subscription migration
Implement best practices to reduce churn
Build cross-sell engine for subscriber growth
Embed AI in retention functions for better data-driven decisions

Requirements

What you’ll need

Scale credentials with minimum $50M ARR or 250,000+ active subscribers
AI-native experience
Demonstrable retention impact
Hands-on platform depth across modern retention stack
Subscription DTC fluency
Creative leadership
Comfortable with cohort analysis, LTV modelling, and payback math
Builder's mindset
Strong communication skills

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AIcohort analysisLTV modellingpayback mathsubscription migrationretention stack

Soft Skills

creative leadershipstrong communicationbuilder's mindset