Premier Air

General

• Notify and brief all crew members associated with scheduled trips as well as maintain communications with crew and assist in all crew associated travel plans.
• Forecast and communicate any operational issues that may affect the successful completion of a flight to our clients and appropriate departments.
• Actively Flight Follow; monitoring all aircraft movements both in the air and on the ground.
• Coordinate aircraft towing and fueling when and where necessary.
• Plan out fueling needs for all trips and communicate to pilots
• Assist in crew scheduling and crew resource utilization with the Chief Pilot and Director of Operations
• Book hotels, airlines, crew meals for crew members on the road
• Document and maintain compliance with PPJ contractual obligations to all clients.
• Proactively resolve client issues and disputes, referring to and including the Sales team for client relations assistance when appropriate.
• Monitor daily weather and airport conditions to ensure daily operations can be accomplished safely and without unexpected interruption.
• Participate and contribute to daily operations meeting.
• Utilize charter software to its maximum ability with incorporating scheduling updates to profiles, airport/aircraft information, maintenance warnings and aircraft times and invoicing.
• Strive to meet daily, monthly, and annual operations goals.

Flight Coordinator

Account Manager

• Identify and engage ultra-high net worth individuals through referrals, prospecting and internal lead generation
• Create and update retail trips, sending updates to clients and sharing the information internally with both Operations and Sales as necessary
• Perform and supervise the coordination of services for contracted retail trips, including communication with vendors for catering arrangements, ground transportation, and other services as required
• Provide contingency planning and detailed flight tracking
• Sourcing of aircraft options, preparing proposals and communication of options when off-fleet recoveries are warranted
• In the event of mechanical or weather delays serve as the members personal advocate communicating transparently and securing recovery aircraft with urgency
• Create a renewal strategy by monitoring member “burn rates” how fast they use their deposits and proactively initiate the replenishment process well before funds are exhausted