Sales Support Specialist – Telecom, Mobility
AppDirect
Senior Support Specialist – Enterprise Systems
PRECISIONvalue
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 €65,200 - €97,800 per year
Job Level
Senior
Tech Stack
Cloud
About the role
- Provide technical support for SAP SuccessFactors Payroll, including issue resolution, configuration, and testing.
- Review, modify, and update existing SAP SuccessFactors Employee Central Payroll configurations.
- Configure payroll rules, wage types, pay components, and deduction models.
- Manage annual compensation updates, including merit increases, bonus payouts, and salary adjustments.
- Support performance review cycles and ensure alignment with payroll processes.
- Onboard and configure new payroll vendors within the system.
- Manage and maintain integrations between SuccessFactors and third-party systems (e.g., finance, time tracking, benefits).
- Collaborate with HR, Payroll, and IT teams to ensure data integrity and compliance.
- Monitor and troubleshoot integration jobs and middleware (e.g., SAP CPI, Dell Boomi, or similar).
- Participate in system upgrades, testing, and deployment of new features or enhancements.
- Document technical processes, configurations, and integration flows.
- Support audit and compliance activities related to payroll and data exchange.
- Provide end-user support and training as needed.
- Ensure payroll configurations comply with local and international regulations (e.g., GDPR, labor laws).
- Maintain detailed documentation of configuration changes, integration flows, and support procedures.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- 5+ years of experience supporting SAP SuccessFactors, with a focus on Payroll and Integrations.
- Experience with SAP BTP
- SAP SuccessFactors Payroll Certification a plus.
- Strong understanding of SAP Employee Central and Employee Central Payroll.
- Experience with integration platforms such as SAP Cloud Platform Integration (CPI), Dell Boomi, or similar.
- Familiarity with payroll regulations and data privacy standards (e.g., GDPR).
- Excellent problem-solving and communication skills.
- Ability to work independently and collaboratively in a remote, cross-functional environment.
- Fluent in English; additional EU languages are a plus.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SAP SuccessFactors PayrollSAP Employee CentralSAP BTPintegration platformspayroll rules configurationwage types configurationdeduction models configurationdata integritycompliancetroubleshooting
Soft skills
problem-solvingcommunicationcollaborationindependencecross-functional teamwork
Certifications
SAP SuccessFactors Payroll Certification
