Sales Support Specialist – Telecom, Mobility
AppDirect
Customer Care Specialist
ShipDecarb
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Provide high-level, technically skilled support in the SaaS industry.
- Engage worldwide with meaningful customer relationships and impactful solutions.
- Provide technical guidance to customers in written English, especially about e-commerce products.
- Act as a liaison between the customer and product teams, understanding and translating customer needs.
- Resolve customer complaints efficiently and professionally.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Provide feedback on the effectiveness of the customer service process.
- Utilize AI-supported tools to improve customer interactions.
Requirements
- Minimum of 1-year work experience, ideally in IT or SaaS customer support.
- Advanced written English proficiency for effective communication.
- Flexibility and openness to change, with a willingness to adapt to new technologies and processes.
- Comfortable working with AI tools and platforms to streamline support tasks.
- Adaptability to work flexible hours.
- Professionalism and composure with stressed or upset customers.
- Strong interpersonal skills and a passion for helping others.
- Proficiency in HTML and CSS is a plus.
- Experience in customer-centric roles is advantageous.
- Priority for candidates with engineering backgrounds, particularly in industrial or computer engineering.
Benefits
- Bonus
- Health insurance
- Learning stipends
- Occasional packages and gifts
- Flexible working hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HTMLCSS
Soft skills
advanced written English proficiencyflexibilityopenness to changeadaptabilityprofessionalismcomposurestrong interpersonal skillspassion for helping others
