ShipDecarb

Customer Support

• Provide high-level, technically skilled support in the SaaS industry.
• Engage worldwide with meaningful customer relationships and impactful solutions.
• Provide technical guidance to customers in written English, especially about e-commerce products.
• Act as a liaison between the customer and product teams, understanding and translating customer needs.
• Resolve customer complaints efficiently and professionally.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Provide feedback on the effectiveness of the customer service process.
• Utilize AI-supported tools to improve customer interactions.

Customer Care Specialist