Senior Support Specialist – Enterprise Systems
PRECISIONvalue
Cloud
Sales Support Specialist – Telecom, Mobility
AppDirect
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $45,678 - $56,392 per year
Job Level
Mid-LevelSenior
About the role
- Nurture an outstanding support journey for all stakeholders.
- Leverage ticketing system to log order requests and replies from internal and external customers.
- Provide accurate quotes to stakeholders in a timely manner.
- Verify order packages by ensuring contracts and technical forms are legible and complete with all signatures present; will also be responsible for ensuring all necessary data is accurate.
- Submit order package to provider(s) on behalf of the advisor and ensure the order is accepted by the provider.
- Communicate with AppDirect Advisors via phone calls, emails, AppDirect Office, IM etc.
- Update internal CRM systems with the current status until the order has been accepted by the provider(s).
- Maintain all necessary compliance requirements and attend all prescribed training.
Requirements
- Related work experience with pre-sales/operations tasks preferred, Bachelor’s degree a plus
- 3+ years telecommunications experience in Order Entry/Tracking/Management
- Superb customer support, organizational, and problem solving skills
- Top-level data integrity, organization, and analytical skills
- Extensive experience and comfort with Excel or Google Sheets
- Familiarity with ticket systems such as Zendesk
- Excellent oral and written communications skills
Benefits
- Performance-based bonuses
- Full range of benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order entryorder trackingorder managementdata integrityanalytical skillsExcelGoogle Sheets
Soft skills
customer supportorganizational skillsproblem solvingcommunication skills
Certifications
Bachelor’s degree
