AppDirect

Customer Support

• Nurture an outstanding support journey for all stakeholders.
• Leverage ticketing system to log order requests and replies from internal and external customers.
• Provide accurate quotes to stakeholders in a timely manner.
• Verify order packages by ensuring contracts and technical forms are legible and complete with all signatures present; will also be responsible for ensuring all necessary data is accurate.
• Submit order package to provider(s) on behalf of the advisor and ensure the order is accepted by the provider.
• Communicate with AppDirect Advisors via phone calls, emails, AppDirect Office, IM etc.
• Update internal CRM systems with the current status until the order has been accepted by the provider(s).
• Maintain all necessary compliance requirements and attend all prescribed training.

Sales Support Specialist – Telecom, Mobility