AppDirect

Operations

• Oversee all ITAD processing workflows, ensuring timely execution of shipments and processing tasks.
• Assign and monitor ITAD action queues for warehouse teams, ensuring steps are followed per SOPs (labeling, COD uploads, grading, etc.).
• Conduct regular QA checks to ensure compliance with service level objectives (SLOs).
• Review and ingest settlement reports from resale partners into internal systems for reporting and audit trails.
• Own the Parabola-driven FMV Quoting process: identifying aging devices, gathering quotes from trade-in partners, and formatting customer-facing reports.
• Design and maintain automated workflows using Parabola to ingest, clean, and structure FMV pricing data for display in the product.
• Run scheduled reports to surface aging device values and prompt customer action.
• Act as the primary point of contact between Operations, Customer Success, and Warehouse teams for all ITAD-related workflows.
• Maintain internal documentation and suggest process improvements as quoting and ITAD services scale.

Operations Associate