Operations Associate

AppDirect

full-time

Posted on: 3/27/2026

Location Type: Remote

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About the role

Oversee all ITAD processing workflows, ensuring timely execution of shipments and processing tasks.
Assign and monitor ITAD action queues for warehouse teams, ensuring steps are followed per SOPs (labeling, COD uploads, grading, etc.).
Conduct regular QA checks to ensure compliance with service level objectives (SLOs).
Review and ingest settlement reports from resale partners into internal systems for reporting and audit trails.
Own the Parabola-driven FMV Quoting process: identifying aging devices, gathering quotes from trade-in partners, and formatting customer-facing reports.
Design and maintain automated workflows using Parabola to ingest, clean, and structure FMV pricing data for display in the product.
Run scheduled reports to surface aging device values and prompt customer action.
Act as the primary point of contact between Operations, Customer Success, and Warehouse teams for all ITAD-related workflows.
Maintain internal documentation and suggest process improvements as quoting and ITAD services scale.

2-4 years of experience in operations, data analysis, logistics coordination, or customer support.
Strong skills in Google Sheets (pivot tables, filters, lookups)
Strong English verbal and written communication skills, especially over Slack and email.
High attention to detail and ability to manage multiple workflows in parallel.
Comfortable with structured SOPs, but proactive in suggesting improvements.
Experience with (or a strong appetite to learn) no-code automation tools like Parabola, Zapier, or similar.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysislogistics coordinationoperations managementQA checksFMV quotingreportingSOP complianceworkflow automation

Soft Skills

communicationattention to detailmultitaskingproactive improvement