Praxio

Analyst

• Provide customer support using the tools provided by the company;
• Respond to inquiries and provide clarifications regarding the customer's TMS;
• Log customer requests;
• Advise on best practices for using the TMS;
• Request approvals for development of requested features;
• Deliver new features;
• Document features;
• Assist in analyzing tickets forwarded to development;
• Support the analysis and registration of requests.

Customer Support Analyst, Junior

Sales Development Rep

• Conduct active prospecting of new clients, focusing on generating qualified opportunities for the sales team.
• Research and map companies with potential fit for the solution using commercial intelligence tools.
• Reach out to leads through multiple channels (phone, email, LinkedIn, WhatsApp) using consultative and personalized communication.
• Qualify leads according to defined criteria (profile, need, timing, and decision-making authority).
• Schedule meetings between qualified leads and sales executives.
• Keep the CRM up to date with all interactions and relevant lead information.
• Collaborate with marketing and sales teams to optimize outreach and conversion strategies.
• Participate in training sessions and role-plays to improve prospecting and pitching techniques.
• Monitor performance metrics and pursue continuous improvement in results.

Customer Support Analyst, Junior

Sales Development Representative