Experience in technical support (Level 1 or 2), customer service, or service desk;
Knowledge of incident analysis and resolution, including logging and tracking tickets;
Familiarity with issuing, validating, or analyzing fiscal documents (NF-e, CT-e, MDF-e) and a basic understanding of SEFAZ (a plus for carriers);
Experience reading, interpreting, and validating XML files;
Knowledge of operating systems (Windows) and basic networking concepts (DNS, proxy, firewall);
Ability to understand business processes and map systemic vs. operational errors;
Clear and concise communication skills, both written and verbal;
Ability to handle multiple requests and stay organized while supporting customers;
Proactivity in investigating issues and suggesting improvements.
Knowledge of Logistics;
Degree in Systems Analysis and Development;
Experience in support roles.

Benefits

Meal allowance;
Transportation allowance;
Health insurance;
Dental plan;
Life insurance;
Childcare assistance;
Home office allowance.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportincident analysisticket loggingXML file validationoperating systemsbasic networking conceptsTMSfeature documentationfeature deliveryrequest analysis

Soft Skills

clear communicationconcise communicationorganizational skillsproactivityproblem-solvingcustomer serviceability to handle multiple requestsanalytical skillsinterpersonal skillsability to map errors

Certifications

Degree in Systems Analysis and Development