Pramira

Project Manager

• Collaborate with and support US project management team and CEO.
• Manage operational and tactical aspects of various implementation projects.
• Contribute to creation of Project Plans; define project timelines.
• Effectively communicate plans, progress, and status/updates to stakeholders.
• Document significant activities and decisions from meetings.
• Prepare necessary presentation materials for customer meetings.
• Undertake project tasks as required.
• Ensure adherence to frameworks and maintain documentation in ERP.
• Assess project risks and provide solutions.
• Ensure stakeholder views are managed towards the best solution.
• Coordinate and facilitate meetings, action items, and accountability assignments.

Project Manager – Telecom, General Construction

Customer Support

• Responding to Customer Inquiries: Address customer questions regarding fiber services, installation procedures, timelines, and technical requirements through various communication channels.
• Scheduling and Coordinating Installations: Coordinate with customers and technical teams to schedule installation appointments, ensuring timely and efficient service delivery.
• Providing Pre-Installation Guidance: Inform customers about the installation process, necessary preparations, safety measures, and what to expect during the service visit.
• Monitoring Installation Progress: Track installation status, update customers proactively, and resolve scheduling conflicts or delays promptly.
• Resolving Customer Issues: Handle concerns related to delays, technical difficulties, or service disruptions with professionalism and urgency.
• Technical Support and Troubleshooting: Assist customers with basic troubleshooting steps or guide them to technical specialists for complex issues.
• Post-Installation Follow-up: Verify successful installation, ensure customer satisfaction, and provide assistance with activation or setup.
• Record Maintenance: Maintain accurate documentation of customer interactions, installation details, and issues reported for future reference.
• Escalation Handling: Identify issues requiring escalation and coordinate with relevant departments while keeping the customer informed.
• Customer Satisfaction and Loyalty: Build rapport, gather feedback, and ensure positive experiences to foster long-term relationships.
• Compliance and Safety: Follow company policies, safety protocols, and industry standards during all customer interactions and installation activities.

Customer Care Support – Fiber Installation

Business Operations

• Assist with claims intake and documentation processes.
• Log and track claims information accurately within company systems.
• Verify documentation completeness and identify missing information.
• Maintain organized records and support claims follow-up activities.
• Support maintenance of fleet rental and asset tracking databases.
• Update vehicle rental status and monitor asset movements.
• Assist with record reconciliation and discrepancy identification.
• Maintain spreadsheets, trackers, and operational databases.
• Assist in creating and improving business tracking tools.
• Perform data validation and accuracy checks.
• Draft and respond to business correspondence using approved templates.
• Organize digital and physical records according to company protocols.
• Maintain filing systems and document repositories.
• Support general administrative and operational projects as assigned.

Project Manager – Telecom, General Construction

Customer Care Support – Fiber Installation

Business Operations Intern