PPLSI

Communications

• Drive brand and categorical awareness through paid, owned and earned channels
• Transform mission and product offerings into relevant newsworthy stories through strategic partnerships and integrated execution
• Provide day-to-day and strategic long-term support for the marketing department and business units
• Strategizing, planning and executing various initiatives on corporate positioning programs for the company and its executives
• Planning, managing and expressing the LegalShield value proposition to traditional and non-traditional media
• Developing utilization of proprietary survey data to insert the brand into media conversations about current events
• Leading the development of thought leadership content using LegalShield provider lawyers
• Collaborating with business units on thought leadership pieces to be featured in HR related media and direct selling media
• Measuring and reporting PR efforts in monthly, quarterly and annual reports

Director of Communications

QA Engineer

• Define and execute a unified QA strategy across squads to ensure consistent, effective testing practices.
• Oversee functional, regression, performance, and automated testing to prevent defects and improve product reliability.
• Conduct testing to identify defects, usability issues, and risks before release.
• Collaborate with product, engineering, and design to clarify requirements, acceptance criteria, and definition of “done.”
• Establish, track, and report on key quality metrics including defect rates, defect density, test coverage, cycle time, and product reliability.
• Ensure defects are documented accurately and comprehensively.
• Monitor and communicate test results and quality trends across teams and stakeholders.
• Maintain clear, visible documentation of processes, decisions, and tools.
• Continuously evaluate and refine QA processes to enhance efficiency, scalability, and effectiveness.
• Identify opportunities for automation and implement modern testing frameworks and tools.
• Build strong partnerships with product managers, engineers, design, and other stakeholders to ensure usability, performance, and functionality meet expectations.
• Hire, mentor, and develop QA professionals, fostering career growth and engagement.

Director, Quality Assurance

Full-stack Engineer

• Lead the design, development, and maintenance of internal tooling that empowers our operational teams to deliver exceptional support for our customers
• Own end-to-end features for internal operational tooling, from database to user interface
• Drive technical design for new systems and major enhancements
• Establish standards and best practices for code quality, testing, and deployment within the team
• Anticipate and solve problems proactively
• Champion quality through comprehensive testing strategies
• Mentor and guide junior and mid-level engineers
• Collaborate cross-functionally with operational teams, product stakeholders, and other engineering teams
• Lead technical discussions and architecture reviews with the team

Senior Full Stack Engineer

Paralegal

• Review internal and external content, including marketing, communications, and customer-facing materials, for legal and regulatory compliance.
• Identify potential risks related to intellectual property, privacy, and advertising standards, and provide clear recommendations to mitigate them.
• Ensure accuracy, consistency, and alignment with company policies and brand standards.
• Draft, review, redline, and negotiate a variety of commercial agreements, including vendor contracts, service agreements, nondisclosure agreements, and licensing arrangements.
• Analyze contractual terms, highlight risks, and provide recommendations that protect the company’s interests while supporting business objectives.
• Maintain organized contract records, track key provisions, and monitor renewal deadlines.
• Partner with internal teams such as Marketing, Procurement, and Operations to provide timely and practical legal guidance.
• Collaborate with external counsel and business partners to facilitate smooth contract negotiations and execution.
• Conduct legal research to stay informed of regulatory changes and emerging compliance requirements.
• Assist with drafting and updating policies, procedures, and templates that promote compliance and efficiency.

Data Scientist

• Develop predictive and generative ML models to support acquisition, retention, personalization, and member engagement.
• Fine-tune and adapt Large Language Models (LLMs) for LegalShield-specific use cases, including call transcript analysis, voice-of-customer workflows, and content generation.
• Conduct experimentation, model evaluation, and rigorous validation to ensure accuracy, fairness, and business alignment.
• Partner with business teams to design experiments, analyze results, and translate insights into actionable strategies.
• Build and maintain infrastructure for deploying and scaling ML/ GenAI models.
• Develop APIs, MCP servers and microservices to serve models across internal and external applications.
• Translate prototypes into production-grade systems for business and member-facing teams.
• Implement CI/CD pipelines, containerization, and orchestration (Docker, Kubernetes).
• Deploy and manage ML workflow orchestration, feature stores, and model registries.
• Monitor and optimize performance, drift, latency, and cloud costs.
• Ensure compliance with SOC2, HIPAA, GDPR, and other data privacy/security standards.
• Develop internal AI tools that improve productivity and deliver measurable cost savings.
• Develop external, member-facing AI-powered applications that create new value and enhance customer experience.
• Build reusable platforms and tools that accelerate AI/ML adoption across LegalShield.

Director of Communications

Director, Quality Assurance

Senior Full Stack Engineer

Paralegal

Senior Data Scientist