Implementation Account Manager

PPLSI

Implementation Manager handling onboarding of legal plan and identity theft protection benefit programs for large customers. Ensuring quality execution and customer satisfaction throughout the implementation process.

Posted 6/3/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Under moderate supervision, manage the onboarding of legal plan and identity theft protection benefit programs selected by large customers/employers.
Accountable for customer satisfaction and quality execution of stated tasks throughout the process.
Communicate effectively, collaborate with internal and external contacts, meet deadlines, organization and time management, and maintain autonomy while working on projects and duties.
Develop implementation schedules and timelines
Prepare meeting presentations and document deliverables
Provide frequent status and progress reports through detailed project planning tools
Partner with customer to develop and implement employee communication strategy
Ensure appropriate and accurate system and contractual set-up
Participate in sales presentations when necessary
Review enrollment, payment history, and billing invoices to provide support to LegalShield groups, Associates, and group members
Handle inquiries received by phone, fax, email, or mail.
Review various reports to ensure group accounts are up to date.

Requirements

What you’ll need

College Degree or extensive LegalShield knowledge, Preferred
0-1+ years prior experience working in customer service
Employee Benefits and industry knowledge
Proficient in Word, Excel, and PowerPoint
Strong written and verbal communication
Excellent listening, negotiation, and presentation abilities
Critical thinking and problem-solving skills
Ability to handle multiple deadlines, provide a detailed-oriented, and analytical approach to daily duties and relationship building with a high degree of confidentiality
Proactive approach with a passion for service and an ability to thrive in a results driven environment
Requires the ability to work under pressure and quickly adapt to change.

Benefits

Comp & perks

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employee routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Must be able to work on critical business days as deemed necessary, including some evenings and weekends to ensure all business is processed.
May be required to travel by airplane or car for day or overnight travel up to 5% of the time.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project planningcustomer serviceemployee benefits knowledgelegal plan managementidentity theft protection management

Soft Skills

communicationcollaborationtime managementorganizationnegotiationpresentationcritical thinkingproblem-solvingrelationship buildingadaptability

Certifications

College DegreeLegalShield knowledge