PowerSecure, Inc.

Customer Support

• Interface with key clients to drive and accelerate resolution to commercial support issues.
• Collaborate closely with the EAM, following their direction to effectively prioritize tasks and coordinate interactions with both internal and external stakeholders.
• Leverage strong understanding both client and PowerSecure systems to streamline order conversions, financial consolidation and deliverables.
• Work with internal and external stakeholders to understand project milestones, resolution of change orders, client payment status, and project completion.
• Provide daily/weekly updates on progress and status of critical sales administrative tasks.
• Master the change order process to provide visibility and resolution and to shorten the life cycle from start to finish.
• Participate in key client meetings with the EAM to develop and elevate key business relationships.
• Utilize exposure with client and EAM to develop key commercial sales competencies to be considered on the bench for potential client facing roles.
• Create client relationships through a cadence of engagement to accelerate resolution and alignment.
• Understand our core energy resiliency solutions and be able to apply clear designation of scope, price and invoicing on major projects.
• Work with internal stakeholders to resolve issues with client commitments around schedule, pricing and deliverables.
• Address multiple layers of organizational engagement from site maintenance & operations to C level financial and sustainability dimensions.
• Bring the voice of the customer into the PowerSecure business to influence and improve product development and service offerings.
• Partner and collaborate with other Sales Team members, Marketing, Project Development, Product Engineering and Services to identify and grow opportunities within the assigned segment.
• Engage with proposal development, estimation, and project development engineering to develop and present proposals that meet customer requirements.

Sales Support Representative