PowerPay

Account Manager

• Monitor the Healthcare loan dashboard in Vision
• Resolve application issues regarding credit freezes and fraud alerts
• Deliver exceptional customer service to clients
• Collaborate with healthcare sales team
• Maintain accurate records of client interactions

Healthcare Client Account Representative

• Account management responsibilities include developing strong relationships with PowerPay’s healthcare service providers and serving as the daily point of contact for key business contacts and stakeholders.
• Manage and address client questions and identify new business opportunities among existing customers.
• Interact with cross-functional internal teams to deliver and improve the end-to-end delivery of both the client and borrower experience.
• Participate in the sales and enrollment process of large and enterprise-level relationships.
• Responsible for prospecting, closing and management of smaller accounts and achieving quarterly targets.
• Launching new healthcare service providers and identifying ways to enhance and improve the client and borrower experience.
• Maintaining updated knowledge of PowerPay Vision Platform and configuration for healthcare service providers along with lending products and pricing.
• Collaborating with various internal departments to address all client needs are understood and timely addressed.
• Collecting and analyzing client/borrower data to access performance, prepare monthly business reviews, and proactively identify any performance trends.
• Assist with challenging client requests or issue escalations as needed.

Healthcare Client Account Representative

Account Manager – Healthcare Sales