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About the role
Key responsibilities & impact- Account management responsibilities include developing strong relationships with PowerPay’s healthcare service providers and serving as the daily point of contact for key business contacts and stakeholders.
- Manage and address client questions and identify new business opportunities among existing customers.
- Interact with cross-functional internal teams to deliver and improve the end-to-end delivery of both the client and borrower experience.
- Participate in the sales and enrollment process of large and enterprise-level relationships.
- Responsible for prospecting, closing and management of smaller accounts and achieving quarterly targets.
- Launching new healthcare service providers and identifying ways to enhance and improve the client and borrower experience.
- Maintaining updated knowledge of PowerPay Vision Platform and configuration for healthcare service providers along with lending products and pricing.
- Collaborating with various internal departments to address all client needs are understood and timely addressed.
- Collecting and analyzing client/borrower data to access performance, prepare monthly business reviews, and proactively identify any performance trends.
- Assist with challenging client requests or issue escalations as needed.
Requirements
What you’ll need- Bachelor’s degree in Business or related field.
- Experience and proven track record in sales and client management
- Strong customer service and interpersonal skills for dealing with different types of customers, clients, and business outcomes.
- Ability to build rapport and collaborate with others within PowerPay and externally with clients and healthcare associations.
- Understanding of healthcare consumer behaviors and industry trends and working knowledge, proficiency, and training experience with Vision Platform.
- Satisfactory problem-solving skills and ability to resolve customer/client complaints or needs.
- Ability to analyze, interpret and create monthly client business performance and assemble and support business reviews.
- Excellent verbal and written communication skills.
- Time management and multitasking skills to handle multiple tasks and clients at once
- Advanced motivational and negotiation skills
- Strong organizational skills and attention to detail
Benefits
Comp & perks- All your information will be kept confidential according to EEO guidelines.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
salesclient managementdata analysisproblem-solvingperformance analysisbusiness reviewsnegotiation
Soft Skills
customer serviceinterpersonal skillscollaborationcommunicationtime managementmultitaskingorganizational skillsattention to detailrapport buildingmotivation
Certifications
Bachelor’s degree in Business