Senior Operations Manager, Care Navigation
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full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • United States
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Salary
💰 $150,000 - $170,000 per year
Job Level
About the role
- Manage and grow the Care Navigation team (currently 15 international team members).
- Own patient support operations, designing and improving systems.
- Own team KPIs around patient support performance.
- Collaborate cross-functionally with clinical and leadership teams to ensure operational alignment and a seamless patient experience.
Requirements
- 5+ years of experience in general operations, healthcare operations, customer operations, or a similar fast-paced role.
- 3+ years of experience managing teams, including direct people management and cross-functional leadership.
- Strong analytical and systems thinking skills, comfortable working with metrics and tools like Airtable and Google Sheets.
- Excellent communication and coaching skills, able to give clear feedback and help teams grow.
Benefits
- comprehensive healthcare benefits
- meaningful equity in a venture-backed company
- hybrid work environment with 2–3 days per week in office, providing flexibility
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations managementpatient support operationsKPI managementanalytical skillssystems thinking
Soft Skills
team managementcross-functional leadershipcommunication skillscoaching skillsfeedback delivery