Manager, Growth Operations
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full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • United States
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Salary
💰 $125,000 - $145,000 per year
About the role
- Manage and grow the Growth Operations team (currently 5 full-time international direct reports, growing to 9+ by end of Q2 2026)
- Execute and refine the workflows that guide applicants from initial interest to their first appointment
- Standardize and document procedures to ensure team adherence, support for scale, and high quality care as volume increases
- Act as the primary point of escalation for clinical and support teams to ensure daily alignment
- Build scalable processes, implement quality assurance workflows, and help create the infrastructure to support a rapidly growing team
Requirements
- 3 - 5 years of experience in general operations, product operations, or a similar fast-paced role
- 2+ years of experience managing teams, including direct people management and cross-functional leadership
- Strong analytical and systems thinking skills; comfortable working with metrics and tools like Airtable and Google Sheets
- Excellent communication and coaching skills; you give clear feedback, can facilitate difficult conversations, and help teams grow
- A background in healthcare or a regulated industry is helpful but not required
Benefits
- meaningful equity in a venture-backed company tackling a massive problem
- comprehensive healthcare benefits
- hybrid work environment, with 2 - 3 days per week in our San Francisco office, provides flexibility while maintaining strong team collaboration
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations managementproduct operationsteam managementquality assuranceworkflow standardizationanalytical skillssystems thinking
Soft Skills
communication skillscoaching skillsfeedback deliveryfacilitation skillsteam growth support