Power Factors

Business Analyst

• Lead requirements gathering and project planning for internal business applications including Salesforce, NetSuite, Gainsight, Cloud Coach.
• Define project objectives, deliverables, timelines, and success criteria.
• Coordinate with technical teams, project managers, and subject matter experts to ensure smooth project implementation.
• Act as main point of contact for internal stakeholders including business users, department heads, and executives.
• Translate stakeholder requirements into ticketed, workable items and manage tickets in tools like Jira.
• Communicate project progress, risks, and changes effectively.
• Collaborate with IT to implement, configure, and customize Salesforce, NetSuite, Gainsight, Cloud Coach, and other applications.
• Coordinate system upgrades, patches, and enhancements.
• Ensure solutions align with business processes and user needs through QA, testing, and UAT.
• Develop change management strategies, create documentation and training materials, and conduct user training sessions.
• Provide ongoing user support and address user queries.
• Develop and maintain project documentation including project plans and status reports.
• Monitor project performance against key metrics and seek opportunities to optimize processes and system functionality.
• Stay informed about industry trends and best practices related to business applications.

Account Executive

• Develop, implement and execute high-volume sales stage-appropriate activities such as awareness, engagement, discovery, qualification, opportunity development, commercial and technical proposal development, decision making, contract negotiation, and commercial close.
• Develop a qualified target list of significant IPPs, Owners, Operators, and Utility accounts; identification and engagement of key technical and economic decision-makers in the targeted accounts.
• Build relationships, develop, and execute targeted proof of concepts, and convert qualified opportunities within the target account(s).
• Work in close partnership with the marketing department to develop and execute supporting account-based marketing campaigns directed at target accounts & persona at various stages in the buyers' journey.
• Engage with targeted persona to conduct discovery, develop a customer value proposition to support enterprise-level value selling. Work with our Sales Engineering team to develop cross-functional approved scope, timeline, and implementation effort enabling customers value realization expectations.
• Establish partnerships with our customers to better understand their needs, while providing them with a technical advisory solution that will be transitioned to customer success team.
• Lead the development and presentation of commercial and technical proposals to target accounts in collaboration with the appropriate Regional Vice President, Sales.
• With the support of Regional Vice President – Sales, lead the commercial and contractual negotiations of various agreements (e.g., Letters of Intent, DPSAs, MSAs, Enterprise Agreements) to successful contract execution and financial closing.
• Develop, execute, and report on account plans and opportunity pipeline, with high degree of forecast accuracy with CRM tools.
• Responsible for representing the company and products to customers and at field events such as conferences, seminars, etc.

Account Executive, Utilities/SCADA - Americas

Customer Success Manager

• ABOUT POWER FACTORS: Power Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive and widely deployed renewable energy management suites (REMS) in the market. With over 300 GW of wind, solar, and energy storage assets managed worldwide across more than 600 customers and 18,000 sites, Power Factors manages 25% of the world’s renewable energy data.
• Power Factors’ Unity REMS supports the entire energy value chain, from monitoring and controls to market analytics. The company’s suite of open, data-driven applications empowers renewable energy stakeholders to collaborate, automate critical workflows, and make more informed decisions to maximize asset returns. Energy stakeholders receive end-to-end support, including solutions for SCADA & PPC, centralized monitoring, performance management, commercial asset management, and field service management.
• With deep domain expertise, AI-powered insights are delivered at scale so businesses can optimize assets, unlock growth, and make smarter decisions as the world rapidly transitions to clean energy. Power Factors fights climate change with code.
• ABOUT THE ROLE: At Power Factors, our CSMs are core to the customer experience. We seek highly experienced industry experts who thrive off of creating value through strong and enduring customer relationships. The CSM role is for someone who is the unique combination of technical and commercial, and thrives where deep knowledge is required for customer success.
• The CSM should have a strong technical background, with an orientation in technical asset management within industrial sectors – energy sectors are preferred but not exclusionary. The CSM should have experience in customer-facing roles, whether that be sales, commercial relationship management or strategic programs.
• The role of the CSM is focused on value creation for the customer and measured by retention and expansion. The CSM is also the trusted advisor of the customer, which means the CSM sits at the cross-functional nexus for customer advocacy internally.
• We seek highly motivated, individual contributors who thrive on customer interaction. This person has a love of big, meaty accounts where you become the main connection to our company. This individual thrives on accountability and on being rewarded for performance.
• Key Responsibilities:
• Account Management: Build and maintain strong, long-lasting relationships with customers, acting as their main point of contact throughout their journey with us.
• Strategic Advisor: Value creator for the customer, the one who knows utilization, usage and needs of the customer inside and out – and helps direct the customer on how Power Factors can meet them.
• Customer Onboarding: Lead the customer through successful project commissioning, following up on post-commissioning to-dos and ongoing optimization of system usage.
• Product Adoption: Proactively guide customers to ensure they are fully utilizing the product’s features and capabilities to achieve their business goals.
• Upselling, Renewals and Novations Support: Ensure a successful novation from EPC to ultimate owner of the plant. Collaborate with the sales team to identify upsell and cross-sell opportunities, driving account growth and ensuring customer retention.
• Customer Feedback: Gather and communicate customer feedback to product and development teams, contributing to the continuous improvement of our software solutions.
• Data-Driven Insights: Utilize customer data and metrics to identify opportunities for improvement and drive customer success outcomes.
• Problem Resolution: Address and resolve major customer issues or concerns promptly, providing troubleshooting and escalating issues when necessary.
• Training & Education: Organize regular training sessions, webinars, and documentation to ensure customers stay informed and up to date with product features and best practices.
• Collaboration: Work closely with internal teams such as Sales, Marketing, and Product to ensure alignment and optimize the customer experience.
• Qualifications:
• Technical Expertise: Deep expertise in SCADA and EMS technologies, both software and hardware, and how the technology is deployed at sites. Previous experience working as a SCADA project manager across multiple sites highly desired. Proven experience of managing, installing, maintaining and troubleshooting SCADA networks, hardware and software – allowing CSM to relate to customer experience.
• Commercial Orientation: Demonstrated experience in selling or servicing large, complex customers.
• Strategic Mindset: Having a natural knack for rolling up concepts to guide customers through complex discussions and come out with key takeaways
• Strong Communication Skills: Excellent written and verbal communication skills with the ability to communicate complex technical concepts in a clear and concise manner.
• Problem-Solving: Ability to identify and resolve customer issues, with a proactive approach to addressing challenges.
• Customer-Centric Mindset: Passion for delivering outstanding customer experiences and fostering positive relationships.
• Analytical Skills: Ability to analyze customer data and draw actionable insights to improve customer outcomes.
• Team Player: Ability to work collaboratively with internal teams and foster a positive work environment.

Customer Success Manager, SaaS (Remote in United States)

• About Power Factors: Unity REMS supports the entire energy value chain, from monitoring and controls to market analytics; empowers stakeholders to collaborate, automate critical workflows, and maximize asset returns.
• With deep domain expertise, AI-powered insights are delivered at scale so businesses can optimize assets, unlock growth, and make smarter decisions as the world rapidly transitions to clean energy. Power Factors fights climate change with code.
• The CSM role focuses on value creation for the customer and is the trusted advisor, which means the CSM sits at the cross-functional nexus for customer advocacy internally.
• We seek highly motivated, individual contributors who thrive on customer interaction and own large accounts with accountability and performance rewards.

Business Analyst

Account Executive, Utilities/SCADA - Americas

Customer Success Manager, SaaS (Remote in United States)

Customer Success Manager, SCADA & EMS