Manager, Strategic Customer Success
ServiceTitan
Customer Success Manager, SCADA & EMS
Power Factors
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Unity
About the role
- About Power Factors: Unity REMS supports the entire energy value chain, from monitoring and controls to market analytics; empowers stakeholders to collaborate, automate critical workflows, and maximize asset returns.
- With deep domain expertise, AI-powered insights are delivered at scale so businesses can optimize assets, unlock growth, and make smarter decisions as the world rapidly transitions to clean energy. Power Factors fights climate change with code.
- The CSM role focuses on value creation for the customer and is the trusted advisor, which means the CSM sits at the cross-functional nexus for customer advocacy internally.
- We seek highly motivated, individual contributors who thrive on customer interaction and own large accounts with accountability and performance rewards.
Requirements
- Technical Expertise: Deep expertise in SCADA and EMS technologies, both software and hardware, and how the technology is deployed at sites. Previous experience working as a SCADA project manager across multiple sites highly desired. Proven experience of managing, installing, maintaining and troubleshooting SCADA networks, hardware and software – allowing CSM to relate to customer experience.
- Commercial Orientation: Demonstrated experience in selling or servicing large, complex customers.
- Strategic Mindset: Having a natural knack for rolling up concepts to guide customers through complex discussions and come out with key takeaways
- Strong Communication Skills: Excellent written and verbal communication skills with the ability to communicate complex technical concepts in a clear and concise manner.
- Problem-Solving: Ability to identify and resolve customer issues, with a proactive approach to addressing challenges.
- Customer-Centric Mindset: Passion for delivering outstanding customer experiences and fostering positive relationships.
- Analytical Skills: Ability to analyze customer data and draw actionable insights to improve customer outcomes.
- Team Player: Ability to work collaboratively with internal teams and foster a positive work environment.
