POWDR

General

• Clean and service guest rooms according to Trailhead Lodge standards, including making beds, replenishing linens and amenities, dusting, vacuuming, and sanitizing surfaces.
• Clean and maintain bathrooms, including sinks, toilets, showers, mirrors, and floors, using approved cleaning products and procedures.
• Restock guest rooms with towels, linens, toiletries, and other standard amenities.
• Clean assigned public areas, hallways, and common spaces to ensure a consistently clean and welcoming environment.
• Identify and promptly report maintenance issues, safety concerns, or damaged items to the Housekeeping Supervisor.
• Follow daily work assignments, checklists, and time standards provided by the Housekeeping Supervisor.

Housekeeping Attendant

• Greet guests with warmth and enthusiasm, creating a welcoming first impression at check‑in and a positive send‑off at departure
• Assist with reservations, check‑in, check‑out, guest inquiries, and front desk communications
• Accurately process payments and follow cash‑handling procedures
• Maintain accurate guest information, room assignments, and notes in the Property Management System (PMS)
• Assist guests with directions, transportation questions, amenity requests, and general lodge information
• Share local knowledge and personalized recommendations that enhance the guest’s stay and sense of place
• Create memorable interactions by being attentive, friendly, and proactive in anticipating guest needs
• Go above and beyond to surprise and delight guests, whether through thoughtful recommendations, problem‑solving, or small gestures of hospitality
• Represent the Trailhead Lodge brand with energy, authenticity, and enthusiasm
• Support service recovery by addressing guest concerns with empathy and escalating issues when appropriate
• Support limited food and beverage services, including lobby offerings, grab‑and‑go items, and non‑alcoholic beverages
• Process retail and grab‑and‑go transactions accurately through the POS system
• Maintain cleanliness, organization, and presentation of retail and food offerings
• Communicate restocking or supply needs to the Guest Experience Supervisor
• Work collaboratively with Guest Experience Attendants, the Guest Experience Supervisor, Night Audit, Housekeeping, and Facilities teams
• Follow daily priorities, schedules, and guidance provided by the Guest Experience Supervisor
• Remain open to coaching, learning, and growing toward future leadership opportunities
• Support a positive, team‑oriented work environment centered on hospitality and shared accountability
• Partner cross‑functionally to support efficient work‑order communication and guest issue resolution

Guest Experience Attendant

Auditor

• Prepare next‑day arrival reports, room assignments, and guest notes to support efficient morning check‑in operations
• Review upcoming arrivals for special requests, VIPs, group reservations, early arrivals, and service considerations
• Verify departure and early checkout lists and ensure billing accuracy
• Document and communicate overnight notes, incidents, and operational updates for the daytime Guest Experience and Facilities Maintenance teams
• Ensure front desk systems are updated and prepared for a smooth transition to the morning staff
• Support limited food and beverage services, including lobby offerings, grab‑and‑go items, and non‑alcoholic beverages
• Process retail and grab‑and‑go transactions accurately through the POS system
• Maintain cleanliness, organization, and presentation of retail and food offerings
• Communicate restocking or supply needs to the Guest Experience Supervisor
• Work collaboratively with Guest Experience Attendants, the Guest Experience Supervisor, Night Audit, Housekeeping, and Facilities teams
• Follow daily priorities, schedules, and guidance provided by the Guest Experience Supervisor
• Support a positive, team‑oriented work environment centered on hospitality and shared accountability
• Conduct routine overnight property walks to monitor safety, cleanliness, and facility conditions
• Observe and report maintenance, safety, or security concerns to the appropriate department or on‑call contact
• Support overnight response to guest‑impacting issues in coordination with Facilities, Guest Services, or on‑call leadership
• Follow all established emergency, safety, and incident response procedures
• Document overnight activity, incidents, and service observations for daytime teams
• Communicate clearly with leadership regarding overnight issues, operational concerns, and guest experience insights
• Support seamless daily operations by minimizing guest disruption during transitions or unplanned situations

Night Auditor

• Prepare and assemble food and beverage items, including grab-and-go offerings, light fare, coffee, beer, wine, and non-alcoholic beverages
• Follow established recipes, portioning, and presentation standards to ensure consistency and quality
• Maintain cleanliness, organization, and food safety standards across all prep and service areas
• Support basic kitchen operations, including prepping ingredients, stocking, and organization
• Monitor product quality and ensure all offerings meet Trailhead Lodge standards
• Provide operational support to Events and Activities during high‑volume periods or staffing gaps
• Act as an escalation point for guest concerns when the Guest Experience Supervisor or Manager is unavailable
• Partner cross‑functionally to support efficient work‑order communication and guest issue resolution

Housekeeping Attendant

Guest Experience Attendant

Night Auditor

F&B Attendant, Café All-Rounder