Guest Experience Attendant

POWDR

Guest Experience Attendant delivering warm, memorable experiences for guests at Trailhead Lodge. Assisting with reservations, inquiries, and creating personalized interactions.

Posted 6/26/2026part-timeBend • Oregon • 🇺🇸 United StatesLead💰 $19 - $22 per hourWebsite

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Greet guests with warmth and enthusiasm, creating a welcoming first impression at check‑in and a positive send‑off at departure
Assist with reservations, check‑in, check‑out, guest inquiries, and front desk communications
Accurately process payments and follow cash‑handling procedures
Maintain accurate guest information, room assignments, and notes in the Property Management System (PMS)
Assist guests with directions, transportation questions, amenity requests, and general lodge information
Share local knowledge and personalized recommendations that enhance the guest’s stay and sense of place
Create memorable interactions by being attentive, friendly, and proactive in anticipating guest needs
Go above and beyond to surprise and delight guests, whether through thoughtful recommendations, problem‑solving, or small gestures of hospitality
Represent the Trailhead Lodge brand with energy, authenticity, and enthusiasm
Support service recovery by addressing guest concerns with empathy and escalating issues when appropriate
Support limited food and beverage services, including lobby offerings, grab‑and‑go items, and non‑alcoholic beverages
Process retail and grab‑and‑go transactions accurately through the POS system
Maintain cleanliness, organization, and presentation of retail and food offerings
Communicate restocking or supply needs to the Guest Experience Supervisor
Work collaboratively with Guest Experience Attendants, the Guest Experience Supervisor, Night Audit, Housekeeping, and Facilities teams
Follow daily priorities, schedules, and guidance provided by the Guest Experience Supervisor
Remain open to coaching, learning, and growing toward future leadership opportunities
Support a positive, team‑oriented work environment centered on hospitality and shared accountability
Partner cross‑functionally to support efficient work‑order communication and guest issue resolution

Requirements

What you’ll need

High school diploma or GED required
Prior guest service or hospitality experience preferred but not required
Outgoing personality with a genuine desire to help people
Strong communication skills and confidence interacting with guests
Ability to remain calm, friendly, and solution‑oriented in fast‑paced environments
Comfortable working in a fast‑paced, multi‑system environment while maintaining high levels of data accuracy and guest confidentiality
Ability to quickly learn and navigate guest‑facing technology platforms, including reservation systems, POS systems, and CRM tools
Proficiency with hotel Property Management Systems (PMS) (e.g., Stay N Touch, Cloudbeds, Roommaster, Maestro, Mews, or similar systems)
Working knowledge of OTA and channel management platforms (e.g., SiteMinder or comparable systems)
Strong competency in Microsoft Office / Microsoft 365, including Outlook, Word, Excel, and Teams

Benefits

Comp & perks

Free employee season pass and free or discounted dependent(s) season pass
Free and discounted friends & family day passes
Free transportation to & from Bend, Sunriver, and La Pine
Discounts across the resort (food & beverage, retail, rentals, lessons & more)
Winter season employee housing program & Summer season camping program
401k with up to 5% company match & immediate vesting
Discounted daycare onsite at Mt. Bachelor
Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Property Management System (PMS)Point of Sale (POS) systemsreservation systemsCustomer Relationship Management (CRM) toolsMicrosoft OfficeMicrosoft 365data accuracyguest confidentialityOTA platformschannel management platforms

Soft Skills

communication skillsoutgoing personalitysolution-orientedcalm under pressureteam-orientedempathyproactiveattention to detailproblem-solvingguest service

Certifications

high school diplomaGED