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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
PMS systemsPOS systemsreservation systemsCRM systemsMicrosoft 365attention to detailbilling accuracyfood and beverage serviceguest experience managementsafety and incident response
Soft Skills
clear communicationprofessional demeanorindependent workteam-orientedorganizational skillsfollow-throughcollaborationproblem-solvingadaptabilitycustomer service
Tools & Technologies
StayNTouchCloudbedsRoommasterMaestroMewsMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft TeamsPOS system
Industry Keywords
hospitalityfront desk operationsovernight operationsguest servicescleanliness standardssafety protocolsservice observationsguest confidentialitymulti-system environmentoperational updates
About the role
Key responsibilities & impact- Prepare next‑day arrival reports, room assignments, and guest notes to support efficient morning check‑in operations
- Review upcoming arrivals for special requests, VIPs, group reservations, early arrivals, and service considerations
- Verify departure and early checkout lists and ensure billing accuracy
- Document and communicate overnight notes, incidents, and operational updates for the daytime Guest Experience and Facilities Maintenance teams
- Ensure front desk systems are updated and prepared for a smooth transition to the morning staff
- Support limited food and beverage services, including lobby offerings, grab‑and‑go items, and non‑alcoholic beverages
- Process retail and grab‑and‑go transactions accurately through the POS system
- Maintain cleanliness, organization, and presentation of retail and food offerings
- Communicate restocking or supply needs to the Guest Experience Supervisor
- Work collaboratively with Guest Experience Attendants, the Guest Experience Supervisor, Night Audit, Housekeeping, and Facilities teams
- Follow daily priorities, schedules, and guidance provided by the Guest Experience Supervisor
- Support a positive, team‑oriented work environment centered on hospitality and shared accountability
- Conduct routine overnight property walks to monitor safety, cleanliness, and facility conditions
- Observe and report maintenance, safety, or security concerns to the appropriate department or on‑call contact
- Support overnight response to guest‑impacting issues in coordination with Facilities, Guest Services, or on‑call leadership
- Follow all established emergency, safety, and incident response procedures
- Document overnight activity, incidents, and service observations for daytime teams
- Communicate clearly with leadership regarding overnight issues, operational concerns, and guest experience insights
- Support seamless daily operations by minimizing guest disruption during transitions or unplanned situations
Requirements
What you’ll need- High school diploma or equivalent required
- Prior hospitality, front desk, audit, or overnight operations experience preferred
- Strong attention to detail, accuracy, and follow-through
- Comfortable working independently during overnight hours
- Clear communication skills and professional demeanor
- Comfortable working in a fast-paced, multi-system environment while maintaining guest confidentiality and financial accuracy
- Ability to learn and navigate PMS, POS, reservation, and CRM systems
- Experience with hotel PMS platforms (e.g., StayNTouch, Cloudbeds, Roommaster, Maestro, Mews, or similar)
- Proficient with Microsoft 365 tools, including Outlook, Word, Excel, and Teams
Benefits
Comp & perks- Free employee season pass and free or discounted dependent(s) season pass
- Free and discounted friends & family day passes
- Free transportation to & from Bend, Sunriver, and La Pine
- Discounts across the resort (food & beverage, retail, rentals, lessons & more)
- Winter season employee housing program & Summer season camping program
- 401k with up to 5% company match & immediate vesting
- Discounted daycare onsite at Mt. Bachelor
- Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
- Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts