Postpartum Support International

Counselor

• Answer incoming telephonic, text, and chat inquiries, conducting assessments to determine the nature of the contact and provide immediate psychosocial support, evidence-based information, and brief interventions.
• Educate help-seekers about perinatal mental health resources and services. Refer help-seekers to appropriate services and resources within approved directories.
• Maintain complete, accurate, detailed, and timely documentation of cases in the Salesforce system in real-time. Ensure documentation is in adherence with established policies and procedures.
• Ensure professionalism in the virtual workspace and when using any of the provided communication platforms. Fully interact and engage with your remote team, including communicating while on shift via Slack and other mediums as assigned.
• Ensure the privacy and confidentiality of each help-seeker and their information.
• Attend and participate in routinely scheduled meetings, trainings, and development exercises as requested or required for the Hotline project.

Hotline Counselor

Account Manager

• Support the PSI Alliance Director and PSI & Alliance teams in achieving the Alliance's strategic mission and goals.
• Collaborate with internal and external organizations and community stakeholders to strengthen relationships with BIPOC-serving organizations.
• Identify, cultivate, and maintain partnerships with organizations aligned with maternal mental health, reproductive justice, infant health, advocacy, and health equity initiatives.
• Develop collaborative opportunities that support education, advocacy, leadership development, and community-based programming to support BIPOC communities.
• Coordinate outreach efforts to increase awareness of PSI & Alliance programs, training, membership opportunities, and events.
• Facilitate relationship-building opportunities across local, national, and global communities.
• Gather feedback from community stakeholders to inform strategic direction and program improvement.

Hotline Counselor

Alliance Partnerships Manager