Hotline Counselor

Postpartum Support International

Hotline Counselor engaging with help-seekers of the National Maternal Mental Health Hotline. Delivering psychosocial support and information to pregnant and postpartum individuals and their families.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $62,830 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing psychosocial support and evidence-based information to help-seekers, with a strong focus on perinatal mental health. Proficient in documentation and communication within a virtual team environment while ensuring confidentiality and professionalism.

Highest-signal resume keywords

Licensed Mental Health ClinicianExperience in Maternal and Child HealthSalesforce DocumentationConflict ManagementProfessional Liability Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Psychosocial SupportEvidence-Based InformationDocumentationMultitaskingConflict Management

Soft Skills

CommunicationAdaptabilityTeam Engagement

Tools & Technologies

SalesforceMicrosoft OfficeGoogle WorkspaceZoomSlack

Certifications & Qualifications

Licensed Mental Health ClinicianNational or State-Certified DoulaProfessional Liability Insurance

Industry Keywords

Perinatal Mental HealthMaternal and Child HealthHelp-Seeker SupportConfidentialityHigh-Acuity Contacts

About the role

Key responsibilities & impact

Answer incoming telephonic, text, and chat inquiries, conducting assessments to determine the nature of the contact and provide immediate psychosocial support, evidence-based information, and brief interventions.
Educate help-seekers about perinatal mental health resources and services. Refer help-seekers to appropriate services and resources within approved directories.
Maintain complete, accurate, detailed, and timely documentation of cases in the Salesforce system in real-time. Ensure documentation is in adherence with established policies and procedures.
Ensure professionalism in the virtual workspace and when using any of the provided communication platforms. Fully interact and engage with your remote team, including communicating while on shift via Slack and other mediums as assigned.
Ensure the privacy and confidentiality of each help-seeker and their information.
Attend and participate in routinely scheduled meetings, trainings, and development exercises as requested or required for the Hotline project.

Requirements

What you’ll need

A bachelor's degree in a related field (psychology, social work, counseling, etc.) is preferred.
Candidates must be one of the following:
Licensed Mental Health Clinician, such as a Professional Counselor, Social Worker, Psychotherapist, Psychologist, or Marriage and Family Therapist.
Licensed Healthcare Professional who has experience in maternal and child health, such as a Nurse, Nurse Midwife, Nurse Practitioner, Physician Assistant, or Psychiatrist.
National or State-Certified Doula, Lactation Consultant, Childbirth Educator, or Peer Specialist.
Two (2) years’ work experience in your profession, working with the maternal and child health population.
Professional liability insurance coverage of at least $1,000,000 per occurrence, $3,000,000 aggregate.
Demonstrated proficiency in using software applications, such as Microsoft Office, Google Workspace, Zoom, internet browsers, and search directories.
Ability to manage conflict and tolerate distress while assisting help-seekers.
Must be able to multitask and handle potentially unpredictable and high-acuity contacts within the mental health environment.
Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices.
Ability to adapt to immediate changes and requirements outlined in policies, procedures, processes, and guidances.

Benefits

Comp & perks

A deep commitment to fostering a culture where everyone feels respected, valued, and supported.
A fully remote, asynchronous work environment that empowers you to work where and when you’re most effective while maintaining a healthy work-life balance.
Ongoing professional development opportunities to help you grow your skills and expand your network.
A comprehensive benefits package focused on your well-being, including medical, dental, and vision coverage.
Generous paid time off, including vacation (two weeks), holidays, sick leave, and personal days (three).
Inclusive parental leave (twelve weeks) supporting all paths to parenthood, along with resources to help balance family responsibilities.
Comprehensive retirement plan option with an organization-provided match to support your long-term financial goals.